I appreciate very much the sense of urgency and flexibility arrangement by hotel management. On one night we found my kids were sensitive to the beddings of a bed, in the middle of the night as they were unable to sleep, we requested change of room even with extra payments.
Hotel management immediately try to find a suitable room for us. Within 30 mins we were able to move to a new room and the sensitive issue was solved.
The hospitality and sense of service are excellent. Front desk manager was very hearty and nice , providing small gifts and ice cream to our kids. Overall I would give an A grade.
自動翻訳