ザ グローブ リゾート & ウォーター パーク オーランド(The Grove Resort & Water Park Orlando)

Initial thought is the resort is beautiful. Staff is friendly, helpful and quick to respond. The room was beautiful, modern and spacious. Waterpark itself is okay for me, I've been to better. The spa is really small but I wanted my husband to experience his 1st spa, so for him it was the best and didnt want to leave. The massage therapist was immaculate. Food and drinks were okay. Tried to kayak but motor was down on their boat so couldn't do any of the lake activities per staff just incase someone gets lost they wont be able to come get you. Con of the trip was not knowing when you get there you'll pay additional parking and resort fee plus deposit. No lake activities except fishing at the pier. Overall it was a good 1st time experience there.

Me encanto el hotel ,buen servicio ,limpieza y confort. Repetiría encantada .

This property is dated for a property that is fairly new. The oven was broken, the water spigot in the sink was hanging. We had to clean our own bathtub before anyone could use it because it was full of hair. I get that housekeeping might be short staffed, but you can only cut corners in cleaning for so long. I wonder how long it would take for us to get a simple trash bag. Six hours. And I only got that because I called back again.

Overall, every interaction with the staff was trying. Being met with attitude, eye rolls and just indifference. I brought family who have never been to this resort before and spent a lot of the trip embarrassingly stating "I'm sorry, it's typically not this bad."

Convenient resort near major theme parks. Affordable for family with kids. Many activities on site. Would return.

Property is very nice. Although the resort fee does not include the Flowrider in the water park. It’s $30 per 30 minutes and up to 5 riders making your usable time time to maybe 5 minutes. They should be upfront in the booking info. There are many other properties with pools and water slides and no resort fee. Just be upfront and don’t have hidden fees…nobody likes hidden fees. I would rather you just add an additional cost to the resort fee and have everything included.