guys at the front desk were kind and helpful, but the property and rooms need improvement and a better clean
自動翻訳
Bonnie
2023年9月28日
Rooms were clean inside but corridors and outside very dirty. Lift not working. Shower was terrible
自動翻訳
ゲスト
2023年9月8日
If you want to loose ur bond make sure book this place.u would be better sleeping on the street.hellhole of a place.hopefully be shutdown soon because is awful place. A kennel would be better place...
自動翻訳
ゲスト
2023年9月3日
My family and I stayed at the Perth Mercure hotel and upon check in were told there was a bond for the room. We paid cash for the room and then was told if paying cash for bond it would be $100 dollars and $500 on card. We chose to pay cash. We were then told we still need to give our card so we did. After the transaction we were told a statement would be sent to our email. When we checked out we stated there wasn't a statement sent to us for our stay and how long before the return of our bond seeing as we paid cash. We were told 3 weeks. Wow we thought and carried on. 3 weeks later we called and asked what the go was as we never received bond not a statement and stated about the price of bond and what we were told as far as the price goes for card or cash. Because there was never a statement in the first place there was no record of a cash bond. In saying that we were then told that it was the other way around that is was $500 for cash to be paid on the bond and $100 for card. We were told something totally different. Because there was never a statement there is no trace of a bond paid in cash and are now out of $100. In final I was told that the employee had been working there for some time and would have never told us $100 bond and because there was no trace of it there would be no refund. Ultimately we were liars because the bond for cash in the hotel's procedure isn't the amount we paid and there was no trace of that payment being made in the first place. Won't be staying there again and will make sure to pay by card to avoid people making money off of my family and I. What a shame
自動翻訳
ゲスト
2022年12月27日
DO NOT STAY AT THIS PLACE!!!It is the absolute most disgusting dirty vile place I've ever encountered,I refused to use their linen until after I'd washed it.Mouldy stinky building that smells like vomit and faeces,drug activity and *********** 24/7 and non stop police presence as the owner keeps sterling everyone's money and belongings
自動翻訳
ゲスト
2023年5月17日
DO NOT BOOK THIS HOTEL. I’m surprised this place hasn’t been shut down already. Filthy rooms, I hardly slept as people were screaming at each other all through the night. A lot of dodgy looking people. I’d say ************. I felt very unsafe. Couldn’t wait to leave.