ヒルトン ガーデン イン タイラー(Hilton Garden Inn Tyler)

土壇場での宿泊施設の選択は私の家族にとって完璧でした！

The hotel was extremely clean and the staff could not have been more friendly and accommodating!

Breakfast is too expensive and not all items are covered on the buffet. I stayed here so I could go to the bar but they put a limit on how much you can drink? Really ?

I’ve always been impressed with Hilton until now. The beds were the worst I have ever slept on in any hotel. They were very lumpy and so uncomfortable we could not get a good nights sleep. I have stayed here before last year and the beds were not like that. Perhaps if you are not a rewards member you get the worst rooms.

The hotel has wonderful staff and is always clean. However, there was no internet available. And no continental breakfast offered. Which I put in my search criteria.

The pillows were flimsy and the bed was not comfortable! I think the mattress needed replacing. But we have always stayed there when we are in town and the bed was fine. This one however was not comfortable at all. The staff was excellent! Especially the waitress was super! She has a sister who works there as well who also was great!!!

My recent stay at Hilton Garden Inn Tyler was nothing short of a horrifying experience. On October 15 , a complete stranger entered our hotel room in the middle of the night (3 am), standing over our bed. This situation was extremely distressing, and we had no idea who this person was or what her intentions were.   Despite our immediate pleas for help, the hotel staff's response was shockingly inadequate. The intruder claimed that the hotel had taken her money, but the staff failed to address the situation promptly or effectively. We were left feeling vulnerable, violated, and terrified for our safety.   In addition to the distressing incident itself, the lack of appropriate security measures and the hotel's failure to ensure our safety during this incident were deeply disappointing. The entire experience has shattered our trust in the establishment and left us deeply dissatisfied.   I sincerely hope the management takes this matter seriously, conducts a thorough investigation, and improves security measures to prevent such incidents from happening in the future. I would strongly advise potential guests to exercise caution and consider alternative accommodations until these issues are addressed.

The room is very clean and well furnished. Very comfortable stay.

The Hotel advertised restaurant service is a joke. They do not have a restaurant - they have a buffet style breakfast service for $12.00 per person plus an additional charge of $3.50 for coffee. Other competing Hotels in the area provide this service for free. Also, did not appreciate the $25.00 advanced charge to my credit card for services not provided. The hotel personnel did not inform me they were going to make this charge against my credit card in case I used some of the Hotel services. The $25.00 advanced charge was refunded when I checked out - still this is not acceptable to me.