エラ クルーズ(Era Cruises Halong)

很棒，很美的景！下次還要來入住，希望有更好的體驗！這次沒看到驚訝洞跟金剛拍攝景點，可惜，下次要在多留住一天～

이번 여행에 크루즈 1박을 선택한 건 너무 좋은 선택이었다. 서비스가 좋았고 특히 manager Henry & Moon이 모든 상황에 항상 친절하게 안내해줬고, 특별히 더 감사의 인사를 하고싶다. 다만 한 가지 아쉬웠던 것은 spa 였는데, 직원들이 베트남어로 대화하며 웃음을 참는 일은 앞으로는 있지 않았으면 좋겠다. 마사지도 성의있지 않았다.

Wonderful and manager Mr. Lee works hard and detail person. Whole teams is friendly.

하롱베이 터미널에서 출발하는 크루즈로 란허베이를 운항합니다. 스태프 모두 친절하고 편안했습니다. 총괄 매니저 Mr.Bean과 Ms.Moon 덕분에 아주 편안했습니다.

Great cruise of halong bay with amazing views. Boat is beautiful with a 5 star staff who go above and beyond. Would highly recommend this trip

The boat cruise was a fantastic experience for us. We were impressed by the professionalism and kindness of the crew and manager, who went out of their way to accommodate our needs and preferences. The food was amazing and abundant, and the activities were entertaining and diverse. We loved the views, and the atmosphere. The only minor drawback was that some of the hotel amenities were a bit outdated and damaged. For example, the shower glass was cracked and he refrigerator in our room was malfunctioning. I would still highly recommend this boat cruise to anyone who is looking for a fun and memorable vacation.

We really wanted to try a stay in Halong Bay for our trip and booked this cruise. However, our room was a little damaged. We had two twin beds, and one of the ottomans at the end of the bed had a massive yellow stain on it. In addition, one of the windows in our room had a long crack in it (it was probably around 4 feet long total and spanned most of the width of the window). Lastly, when we came in our AC wasn't working at all. Other than our room, the cruise felt very rushed and the food was plated / presented really well, but the quality of food was really low. Lots of chewy, poorly cooked meats. Our guide for the trip was fantastic and very outgoing, and loved his energy. However, everything else felt lack luster. In regards to travel, the schedule was not clearly communicated before the trip - we thought we would disembark around 930am and return to Hanoi around 1230pm, however we didn't dock at the marina again until 12pm. The shuttle service they provide to and from the marina also stops at a different, local place for a "bathroom break" for 30 minutes where it feels forced for tourists to buy souvenirs / food. This happened to us both on the way there and on the way back. Lastly, if you sit outside, you will be harassed by locals on boats trying to sell you snacks, drinks, etc. It was constant. Overall, we wouldn't book this cruise again. We would want to do 2 nights instead of 1, and try out a different cruise to see how the quality and experience might compare.

I would not say it is a luxurious cruise. No swimming pool on the deck, and food selection is quite scarce especially for us, Muslims. The arrangement is not synchronized. I had been dealing with tons of emails before the departure and when I arrived, they still got my name wrong. The lead tour, Duck could have been slightly nicer (found him to be fierce and sometimes rude when asked more questions). The program and activities were a little bit boring. Took us swimming and kayaking in a dirty part of the ocean. My towel got stained during the trip, and when asked for a new towel from the guide, Andrew, he refused to lend another with an excuse only one towel for one guest (although there were only 5 people in our group and they had around 40 towels on the boat). Viet Hai Village was the only fun thing on the trip. People who only stay for 1 night will not do Viet Village and the Bat Cave is really boring. I found a one-night itinerary is a bit too rushing though. The only thing I liked was the bathtub with jacuzzi inside my room by the glass window. Other than that, it was just okay and it was not a great experience for me.