ホテル チプトラ ワールド スラバヤ(Hotel Ciputra World Surabaya managed by Swiss-Belhotel International)

The hotel is ok, annex to a mall. Standard rooms are small and relatively dark. Difficult to get good water temperature on showers and the AC seems to set up temperature automatical and mysteriously. They claim to have 5 stars which definitely isn't correct.

Ciputra World Hotel dengan bintang 5, punya fasilitas dan service kamar yang bagus. saya bermalam di kamar lantai 10, saya pesan kamar dengan notes bebas asap rokok tapi entah di lantai 10 memang kamar dengan rokok atau bebas asap rokok, yang jelas di lorong lantai tersebut sangat bau rokok. untuk kolam renang, angin di kolam renang sangat besar, akibatnya barang - barang pengunjung banyak yg terjun bebas, seperti di foto saya karena pinggir kolam renang tidak terdapat pembatas. meskipun di pinggir kolam renang tidak langsung ke lantai paling bawah tapi saya rasa kalau orang yang terjatuh akan tetap terluka ya.

Very recommended, Service 100/10 , Mr kevin was handle us with very kind. Thank you and will come back again.

The Receptions not really friendly, but the other staffs are really helpfull. The breakfeast was great, but the pool is cold, maybe it will be perfect if the pool come with warm water. The picture of ballerina in the room and hall make the ambience little bit spooky.

rated excellent location service amenities cleanliness but housekeeping to watch on quantity of toiletry like shampoo conditioner and lotion - to has 2 set instead 1 for couple and full content rather portion . Instruction to be display where light panel is hidden .

Hotel Ciputra World Surabaya was a lovely place with amazing night view. Furthermore, we were caught by surprise when our room was upgraded for our anniversary. We highly recommend this hotel to all.

Pelayanan y no 1 , super ramah , ruangan bersih dan enak tentram Kolam renang y juara 👍

房間安靜整潔，早餐豐富，但是整體房間偏小。位置較好，交通便利，下次去泗水的話還是回考慮這個酒店。

Salah satu hotel bagus di Surabaya dan satu lokasi dengan Mall. Pelayanan staff sangat baik, kamar nyaman dengan pemandangan bagus. Sarapannya juga enak.