Vib Best Western Springfield

The mattress has what feels to be a hole in the middle of the king size mattress. So my daughter and I sank to the middle all night. There has to be NO insulation. I had to call the front desk twice to complain about the noise! I think I would have slept better in the lobby the noise was so bad. I was woke up the first time by so many doors slamming. When I called the front desk she said there was a show everyone came to see and they was arriving back but she would let them know. The second time it sounded like there was a gymnastic meet going on above us. I had to turn the tv up to try to block the noise.. Literally the worst and I will never stay here again.!

The hotel is very easy to get to, easy to park and has all of the latest tech considerations. The best part is the staff. They are super professional and always so welcoming. They already know I'm a Rewards Member before I even arrive and they make a point to welcome me back. Nice touch. HIghly recommend.

No personal microwave in the room, floor was dirty had to clean it myself with a towel it was black when I was finished. Taylor was so friendly and accommodating and personable. I did have a bad experience a woman at the desk at 9:20am 01/08/24 she had blonde hair and blues eyes she was more interested in her conversation with another employee than helping me, which I wanted to add a couple more nights to my reservation, I still did but I feel like nasty about it. She was not friendly, very short with me and felt like I was at the DMV. Also there’s no complimentary breakfast and there are other less expensive hotels nearby that offer it. The positive amenities are the gym that is not clean with no towels, and the laundry is free to guests.

We have stayed here before and liked it due to location, cleanliness, and staff. This visit however we had the smallest room ever! The king bed took up most of the room. Typically the tv is on wall at end of bed. Here it was on the side wall near headboard so you had to lay on your side to see it or sit up sideways on bed. Bathroom super small as well. Room wouldve been fine for 1 person, but not 2!

Great hotel. Very polite and helpful staff. Around the hotel not as great, numerous cars and motorcycles using street in front of hotel as a speedway.

Nice accommodations, although they mattress was a bit stiff and the road noise and hallway noises were noticeable. Arrived late so we didn’t get to enjoy amenities. Good place to stay. 8/10

I had my elderly mother along and she was able to operate the shower very easy. Nice hotel for the price.

I felt closterphobic in the room. Could hear the TV from the next room. The modern decor was not to our liking. Breakfast not included.

Traditionally this hotel is great to stay at and I have stayed there probably more than 15 times. I arrived late as I have done before and even though the room was paid in full for the previous night the front desk lady only argued with me about checking in. We (myself and my two kids) sat there while she keep telling us her opinions of what we should do, when we should check out. I stated to her that we have been there many times and know the protocol and still she kept forcing her opinions on my family. At 430 am we finally got into our room and somewhere shortly after 5am once the kids we asleep she came knocking at our door waking everyone up as she keep my ID being that I forgot to grab it being that she was extremely difficult to deal with going check in. An email was sent to the manager and after 4 days there has still been no response.