フレグランス ホテル - オアシス(Fragrance Hotel - Oasis)

酒店性價比高，附近就餐很方便，有很多出名的肉骨茶店，也有中山商場這種綜合體。 敲黑板，前台華人阿姐，幽默風趣，人美心善，中文溝通無障礙，重點是落下來的財物很用心的保管，真的很感恩，非常愉快的體驗

My recent stay at a budget hotel offered a mixed bag of experiences that ranged from mildly inconvenient to pleasantly acceptable. From the onset, the size of the room presented the first of these mixed impressions. Despite understanding the constraints often associated with budget accommodations, the reality of our room's dimensions was somewhat disheartening upon first glance. This initial disappoin**ent, however, was mitigated by our itinerary, which kept us out and about for the majority of our stay, reducing the impact of the room's size on our overall experience. In anticipation of our arrival, we had reached out to the hotel 1-2 days prior, requesting the possibility of an early check-in. This was based on the premise that should a room be available, we could conveniently settle in before the standard check-in time. The hotel's response, though non-committal, acknowledged our request, advising us to confirm the possibility upon our arrival. This interaction, although not promising, was appreciated for its clarity and professional handling of our request. Upon our arrival in Singapore, we were met with a situation that seemed hopeful at first. The specific room we had booked showed availability for early check-in, bolstering our optimism. However, our hopes were quickly dashed when the request was outright denied, not even allowing for a compromise of an hour earlier than scheduled. This strict adherence to check-in times, despite apparent room availability, was a first in my travel experiences. The option to leave our luggage at the front desk, though a small consolation, was offered with a disclaimer of risk, which did little to alleviate our initial frustration. Transportation options near the hotel were a mix of convenience and limitation. The proximity of bus services facilitated our daily excursions, offering a seamless connection to the broader cityscape. The absence of a nearby metro station, however, was felt, particularly in moments when the ease of metro travel would have been preferred. This minor inconvenience was factored into our travel plans, and though not ideal, it was manageable within the context of our stay. The interaction with the hotel staff varied greatly, painting a complex picture of customer service. Of the several receptionists we encountered, three provided commendable service, marked by professionalism and a willingness to assist. Their efforts added a layer of comfort to our stay, partially offsetting earlier grievances. The initial receptionist we dealt with, however, left much to be desired. Her demeanor was off-putting, marked by a brusqueness and an apparent annoyance at our arrival. This interaction, unfortunate as it was, framed our first impression of the hotel's hospitality, setting a tone that subsequent interactions worked hard to rectify. In summary, our stay at this budget hotel in Singapore was a journey through a spectrum of experiences. From the constraints of physical space to the fluctuations in customer service quality, each aspect contributed to a nuanced overall impression. While not without its drawbacks, the stay offered valuable lessons in managing expectations and finding appreciation in the smaller gestures of hospitality that shone through the less favorable moments.

很小的酒店但很乾凈、房間裏還配有保險箱和小冰箱、沖涼房水壓很大沖涼很舒服、隔音很好、前台有位會講華語的姐姐、溝通很方便、酒店樓下就有很多吃東西的地方還有超市、離地鐵站有點遠 但巴士站就在樓下、搭車到地鐵站也就三四個站、很方便、

酒店還可以 相對比較乾淨 但是我定的這個房間沒有給拖鞋 也沒有窗户 空間相對比較侷促 如果預算允許 建議住得更好一點

Hotel location was very strategic as it is very near bus stations, beside hawker market. Accesible to MRT stations and other attractions. Hotel staff are very friendly and accomodation. Ms. Jessica Long was very helpful to us. Will definetely book again in this hotel.

The room & toilet is small but look clean. the staff is very helpful. Okay for a short stay.

We have unexpected changes at the last minute, but Trip.com and Fragrance Hotel Oasis managed to fulfill that. The Indian lady receptionist was very helpful during the late night check-in process and our early morning check-out process was also smooth. The location is just next to a bus stop and there are lots of eateries and several supermarkets nearby. We were able to buy snacks at late night at the nearby 7-Eleven. The location was also easy to take Grab back to the airport.

住了三晚，整體感覺非常好！細節也非常用心！周邊交通方便，室內設備新、維護的也好！冰箱，吹風機、快燒壺齊全又好用！期間三位接待工作人員都給予了熱情周到的幫助，讓我們很温暖，全英文的小妹，會中文的Jenny和Delwyn每日見面都滿滿的微笑😁

This is the perfect hotel for a weekend getaway in novena. The downtown area on Main Street is a best kept secret and the fragrance offers everything you need if you don’t feel like venturing out.