The Club Residences by Capella Singapore

環境は美しく、サービスは遅い

レストランのスタッフはとても親切で気配りがあります。 残りはまだ改善の余地があります。

餐廳服務非常好👍

The Capella staff team surpassed every expectation that my family and I had. My parents and I wanted to book a staycation on the last weekend of August to celebrate my mother's 60th birthday. As I made the reservation for the suite, I mentioned the occasion in passing but didn't think any further of it. Imagine the surprise and joy on our faces when my family checked into the suite to find that the staff had decorated it in advance with birthday balloons! The specialist who showed us around the room even presented us with a slice of birthday cake! There and then, the warmth of the gesture made the suite feel like our home away from home. The great experience did not stop there. Throughout our 2D1N stay, we were constantly impressed by the attentiveness and detailedness of the staff. For example, we returned after a walk at the beach to find window blinds rolled down and bathrobes laid out on the bed for a more cozy and restful atmosphere. There was also a selection of complementary hotel events for us to participate in. We opted to join a boba tea-making class. The class was short and fun, and the hosts never made us feel awkward and out of place, nor were they overbearing. Overall, just a great experience. It's slightly pricier than most, but the experience you get in return is so, so worth it. I'll definitely come back if I want to be assured of a warm celebration for my family or friends, or just to be completely assured of a great experience.

The apartment is very well equipped with gas hob, induction hob, a microwave oven (with upper heating element to aid browning) and a washer dryer. The cutleries and tableware were set up for 4 people. The frying pan and pot were all oversized in my opinion. Service was all around excellent as always which was why I am still rating this as a 5-star experience despite some small issues with the room: Both TVs were rather old, there was no casting capabilities nor screen mirroring capabilities, so bring your own HDMI cables. The living room had a really large coffee table that was really just taking up a lot of space. There was also no coffee machine like a Nespresso, which I expect in a place of such high price points. The dish rag provided also smelled bad - they should really consider changing it once a while. The bathroom was designed to be at a slightly lower level than the bedroom to keep the water in case of overflowsoverflows just, but instead of a gentle recline, they put in a really small step that was not marked out - we stubbed our toes a few times till muscle memory kicked in. The study's power outlet was below the table, which made it rather inaccessible. I was surprised that there were no power outlets on the desk or on the wall above the desk, which would have made more sense. Generally, I find the location of the power outlets not ideal. In another example, the best placement for the electronic mosquito repellent is probably at the outlet just outside the bathroom but as it was quite low and just outside the door, there was a risk of someone accidentally kicking it in the night when moving in or out of the bathroom. For M1 users, note that the reception in the 8x15 stack was almost non-existent, so thank goodness for the excellent Wifi.

Our stay in Capella was wonderful. The rooms were spacious and nice. We were given little surprise treats. They also prepared something special for my husband as we were celebrating Father’s Day. The service rendered is excellent. We were greeted with warm smiles everywhere we go. Though there were occasions we need to remind them, it is perfectly understandable as they were very short-handed. Hence let’s be extra kind and patience during times like this. Keep up the good work and we will be back soon!

We were quite concerned about our recent stay as we have always been staying at the Garden Villa. We couldn't book it as it was a trip made in the spur of the moment, and we booked the Club Residences instead. We had a handful of requests and it was met and beyond our expectations. We want to say a big thank you to Cindy and Eeza for your patience and all the kind arrangements, we couldn't have felt more pampered by the team while we were there. It was very relaxing (what we really wanted) and private for us and we truly appreciate it. Our furkids had a great time too :) Because of your arrangements we are able to invite a couple of friends over for dinner and had a really good time together. We are true ambassadors of your brand and will definitely be back - Rick & Juliana

My family loves it! My kids needed no time to adapt to the cosy environment and started exploring the spacious rooms. The service was amazing too! But, we would like to specially express our appreciation towards Darren. Despite the short notice, he managed to arrange everything we requested efficiently. It was such a great arrangement! Definitely recommended for a family staycation!