UrCove by HYATT Shenzhen Nanshan Science and Technology Park

房間還不錯，酒店用品很舒適，選擇也很多，入住非常愉快。特別是前台K小姐，服務熱情，周到，能為客人着想，大堂下午茶暢飲，是一個休閑的好去處， 延遲退房至兩點，也非常不錯。下次還會入住逸扉。

一家性價比超級高的酒店，無論是員工，清潔姨姨至到酒店所有設施都非常好。值得表揚是一位名叫薰衣草的員工，因為這天是跟老公慶祝生日，所以在訂房間的時候特意叮囑酒店幫忙佈置，可惜到拿房的時候有點小誤會而要轉房，她一直幫我解決還特意再拿佈置的東西給我，服務態度非常好。老公晚上到酒店時很開心。謝謝你們令我們有非常好的體驗！

I recently had the pleasure of staying at UrCove hotel and I must say, it was an absolutely delightful experience. From the moment I stepped foot into the hotel, I was greeted with warm smiles and exceptional service. The staff, particularly Winni, Coco and S, went above and beyond to ensure that my stay was not only comfortable but truly memorable. Winni and Coco, with their infectious enthusiasm and genuine care, made me feel like a valued guest from the very beginning. She was knowledgeable about the hotel's facilities and amenities, providing me with detailed information and answering all my queries with a smile. Her dedication to customer satisfaction was evident as she consistently went the extra mile to fulfill any requests I had, ensuring that my needs were met promptly and efficiently. S, another outstanding member of the hotel staff, showcased remarkable professionalism and attention to detail. Their impeccable service skills and attentiveness were truly commendable. Whether it was arranging transportation, recommending local attractions, or assisting with any concerns I had, S was always there to provide assistance with a friendly and welcoming demeanor. The extensive services provided by Winni, Coco and S truly elevated my experience at UrCove hotel. The attention they paid to every detail, along with their genuine care for guests, made me feel pampered and well taken care of throughout my stay. It's refreshing to encounter individuals who are passionate about their work and dedicated to ensuring a truly exceptional guest experience. Overall, I cannot speak highly enough of UrCove hotel and the exemplary service provided by Winni, Coco and S. Their commi**ent to excellence is truly commendable and sets a benchmark for the hospitality industry. If you're looking for a hotel that combines luxurious accommodations with personalized and attentive service, UrCove hotel is the perfect choice.

酒店環境一流，前台服務超好。特別是Kelly和亮亮，兩位也很友善和十分幫忙。Kelly幫我們升級了轉角的房間，房間超大，景色很美，不知道的話以為去了泰國度假。亮亮笑容可掬，沖的咖啡也很好喝。他們還送了早餐給我們，這裡的服務令我們有賓至如歸的感覺，忍不住又再續住一晚了。絕對大推！

這次來深圳遇上大暴雨 雖然出行有一些不便 但酒店人員都很好 不僅給我們升級了房間還很貼心的送一份早餐 客房設施很多科技 還不錯喔

超高性價比的酒店，服務極佳，配送咖啡 房間空間非常大，有配套沙發和桌子、椅子 落地窗風景好，隔音效果不錯 智能馬桶很好 大床也舒服 唯一不足是熱水温度稍微不足

下單前有註明不要頭尾房間， 是生日慶祝住宿， 酒店居然額外升級房間及送一支紅酒給我們。🥳🥳🥳 不是每一層都是屬於酒店，類似商業大廈模式。 房間是廁所與浴室分離， 房間比想像中大👍🏻👍🏻， 房間中間位置燈光比較昏暗， 在床上是不能看到電視機， 酒店位置出入需要call車， 附近有KFC麥當勞。

第一次入住，感覺房間內部設施有一點殘舊，燈泡有一點故障，浴室有一點漏水。但整體員工服務很好。