ロイヤル シャザ スイーツ(Royal Shaza Suites)

Dirty! Pool is so dirty and on the beach you can’t swim, it’s rocky so we had to go every day to another resort to spend our days. Food poor also. Toilets are leaking and no mosquito nets. Slow service, we had lunch only once in our 6 days there and we were waiting for food 2 h!!! The rest of pur holidays we spent in another hotel, and returning in Shaza only to sleep Avoid this place!

We had an event there. The food and staff were nice. Came payment time I mistakenly made an overpayment. The hotel is very reluctant on reversal of money and keeps making empty promises claiming it was my mistake and shouldn't blame anyone. At some point even suggested I call the bank myself to do the reversal which I did anyway cause I needed my money back. But the whole ordeal was pathetic staff need training on proffesionslism.

Avoid the Royal Shaza Suites: a 3-star hotel masquerading as a 4-star. The restaurant is filthy. Food and grease-stained tablecloths are changed once a week. Among other foods, the buffet features chicken and sausages for dinner that are clearly recycled the next day for breakfast. I suffered food poisoning with diarrhea, and a troubled stomach another day. Sliced fruit at the buffet is left uncovered and is frequented by flies. Only the omelettes are reliable. Our room was spacious and well air conditioned with plentiful hot water, but the toilets frequently did not flush. Music blasted from poolside at deafening intensity, even when no guests were present. It penetrated our room with the windows closed. It seemed poolside staff were intent on entertaining themselves. Front desk staff are professional, but God forbid you need to confront “Rachel”, the unsmiling, unhappy so-called manager - clearly with no training in hotel management. She will likely not last long. Apparently this property recently changed ownership which may explain the positive past reviews. Either that, or staff have been instructed to post reviews of their own in a vain attempt to boost its rating. This hotel is not inexpensive and there were few guests present during our week-long stay, a clear indicator of a hotel on its way out. I certainly hope so.