Chateau Star River Pudong Shanghai

I chose this hotel for the outdoor pool. I was disappointed - it was filled anout a third of its capacity. Be prepared to have breakfast with children while their parents staring at their phones. Then, I asked for a room in a quiet area. I woke up 2 nights because of noisy hotel guests. This morning was the last straw - I left at 2am. This was a not what I expected and requested for a relaxing birthday staycation. But! very helpful frontdesk staff.

This hotel is an attempt at opulence but comes off as gawdy. The craftmanship is poor (I cut my foot on a staple where the carpet meets the tile), and the color schemes are eclectic at best. The lobby atmosphere is not inviting, and there was coffee in the rooms meant for drip coffee makers, but none were there. I have been traveling in China 2-3 times per year for the past 20+ years and this is the first time I felt an obligation to give a review.

一個衹有外在建築的酒店，一直很想住。住一次，表示很失望。衞生和管設施維護非常差。 1是浴袍完全沒有更換，穿上時左手口袋還留有上一個客人的多個避孕套，右手口袋是一片吃空的葯盒。 2是晚上11點用浴缸，水壓小。工程師解釋就是這麼小，需要放一個小時就可以用了。然後找領班來，領班也衹是表示會反應，那為什麼還要再找人？影響我們休息。 3是浴缸的按摩出水出的都是樹葉，水究竟是從哪裡的管道輸出的，不得而知。 如果僅一次入住就遇到這麼多麻煩事，衹談補償，不談賠償。

非常糟糕的體驗 1、酒店地毯很臟，剛辦理入住的房間一股煙味，後來要求調換房間給換了一間小童房。 2、致電前台，通過房間、攜程、大眾電話一直無人接聽或空號。 3、離店詢問是否有停車券告知直接出去就行，結果ETC自動扣除80元，前台電話一直無人接聽，好不容易聯繫上説保安會添加微信退回停車費，遲遲未添加，再聯繫説剛才電話記錄錯。 4、聯繫上前台剛説完事情緣由就會換一個前台再問一遍什麼事情，就停車費這個事一個電話我和四個人講了四遍。 實在太差勁了，無語！

前台業務很不熟悉，大副更是對客人不理不睬，遇到難題一律聽都不聽，一副誰的事我都不想管的態度。也不是啥高級酒店，何必呢？酒店的户外游泳池還不能用，用要交288塊！第一次聽説酒店游泳池住店客人不能用，要另外交費的。前台辦理入住不用排隊的情況40分鐘，太磨人了😂

當天深夜辦理入住酒店，房間衞浴竟然被人使用過，浴巾放在洗漱台，床上被子也被使用過。電話溝通後，當值前台男生很有禮貌，並及時更換房間，但造成心理陰影、影響當晚睡眠。

Nothing near hotel. But very beautiful hotel with big rooms. Metro around 10mins walk

Perfect!

Good hotel with good people. Huge rooms and comfy bed and pillows, our stay there was a joy