UNUK ホテル(Hotel Unuk)

酒店有嚴重的種族歧視。我在這酒店住兩晚，預訂了兩天的早餐。第一天我早餐快吃完的時候，才發現其他客人進來之後都有服務員過去問，需要咖啡還是茶，服務員還會專門拿一個菜單過去，問客人是不是需要單點菜單上的菜？原來這酒店的早餐分兩部分：公共取餐區+菜單單點。菜單上的菜是包含在早餐費用裏的，我連菜單都沒見過，更不要提點餐了。連咖啡我都是自己主動要的，也沒人來問我喝什麼。後續我問了服務員，為什麼沒有給我提供和其他客人一樣的服務，她説她沒看到我。大姐，我這麼大一個人在餐廳坐了30分鐘你説你沒看到我？我和酒店經理溝通，因為我完全被忽略了，也沒享受到任何早餐菜單上的服務，所以要求退早餐錢，大概23歐元。她説，退款不可能，對我最好的補償是明天早餐時，讓服務員對我和其他客人一樣。🤷。她還特意説，我們對中國人沒有歧視，就像我們也不歧視黑人和猶太人，再説了，服務員沒給你菜單你不會主動要嗎？你看這話説的，***. 我説，你會要求別的客人也主動要菜單嗎？如果不是的話，你憑什麼要求我？我建議任何有良知的人都不要住這個種族歧視的酒店，我們應該讓所有種族歧視在這個地球上消失。建議攜程取消和這個酒店的合作。如果不想服務中國人，就不要賺中國人的錢了。

서비스도 좋고 직원들도 친절하고 방도 좋았고 매우 청결했어요 루프탑 바 뷰도 너무 좋았어요 조식도 맛있었어요 너무 만족한 하루였어요

Positives: 1) Reception very professional. 2) Perfect location for both old town and shopping district. 3) Junior Suite nice size considering size of building. Bed very cosy and gorgeous bathroom with one of the best showers I’ve experienced at a 5 star and plus level. 4) Hotel spotlessly clean. Negatives: 1) The welcome drinks should be provided as in all 5 star and plus establishments upon arrival. At UNUK, you are provided with a key which you are to present during your stay. This is just a cheap scam to force customers who are paying 5 star plus prices to stay in the hotel band then pay more for extra drinks and maybe even food. I just handed the key back upon departure, very poor start and disappointing end. 2) The service at breakfast was the worst I have ever experienced. a) Except day 1 on Wednesday 15th, we were left at the breakfast entrance, despite the staff walking around an empty restaurant. On the other 3 occasions, we were rescued by one of the kind gentlemen on reception, who took our number and allowed us in. b) On Friday 17th we were abruptly told twice by the blonde lady to wait as we were ordering, seemed to be a connectivity issue, but we were never told. c) I then received a cup with a crack. Staff in a 5 star plus restaurant and the hotel management should ensure this is an absolute no no. d) On Saturday 18th we had to ask for service for the cooked food order, that’s unforgivable service. Then it got worse, The lady with the dark hair who was working the early shift, despite me showing her the menu had no idea what we were ordering. So instead of clarifying or asking a colleague just walked off and I received my breakfast, but my wife did not. Absolutely not 5 star plus, hence my 2 star rating. We will be returning to Seville, but not to Hotel UNUK.

Our stay at Hotel Unuk was wonderful! The location is great, with the cathedral only about a 12 minute walk away, and the Setas de Sevilla (mushrooms) only 5 minutes away. The exterior of the hotel blends right into the neighborhood, with wrought iron balconies looking out over the narrow streets. The interior is very polished and modern, however. The rooms are spacious and well laid out, with a sofa in the nook by our balcony. The bed was very comfortable. The staff was extremely helpful and courteous, with impeccable service. The restaurant, Recoveco, is also excellent and has a rooftop dining room with tremendous views of the city.

Excellent service. Very clean, modern, and accommodating. I stayed at Hotel Alfonso XIII last January and Hotel Unuk was exceedingly better! I wish I could have stayed longer to be able to utilize the beautiful pool and fitness center. It is centrally located, making it perfect for eating, shopping, and visiting tourist hotspots. 10/10 would recommend!

The decorations in our hotel room at UNUK in Seville took us by surprise. I had mentioned our anniversary when upgrading our room, and they certainly delivered. We had a fantastic experience and highly recommend this hotel. The service was outstanding, and the rooftop restaurant offered delicious cuisine with stunning city views. The location was ideal as well.

The hotel is centrally placed for exploring Sevilla but because it is located in a relatively small building it struggles to provide all the services associated with a five star hotel. As a consequence I would say it rates only as a four star hotel. Having said that the staff were excellent and very professional, the rooms were spotless if a little small and the food was five star. The gym is small with just one treadmill, one exercise bike , one cross trainer and some free weights . To use the gym you had to book a time as only two or three people could be in the gym at any one time. The rooftop pool was small and only suitable for a cooling dip and not a swim. The hotel has been well fitted out but because of its location the designers have had to squeeze a lot into a relatively small building.

The hotel was in a great location, welcoming and very clean. The room was pleasant, the bed and pillows were amazing. The shower was fabulous but leaked all over the floor. The first night we had a problem with the TV and air conditioning, which they sent up a member of staff to look at, but no joy so they had to control the AC from reception and mended the next day. The following day both of our keys cards stopped working so we had to return to the Reception to correct this. On our last day, we had to leave before breakfast so they gave us a picnic bag to take, very disappointing especially for a 5 star hotel, so I would state this is a 4 star not 5.

Excellent experience across the Board: Location (central but quiet), rooms (deluxe room has private patio)/Bathrooms (best shower ever); and last but not least friendly, attentive service. Highly recommended! We shall return for another visit.