So my flight landed early and when I came in the hotel another employee said my room wasn't available, and that was it. I was in town for business and was so exhausted but I waited in the lobby for about an hour until Tanisha came up to me and handed a water and a small snack. She asked me if I was okay and said she would double check my rsv. She checked and returned saying if I was patient with her she would be able to get housekeeping to turnover a room for me. I was in bed within the next 30min! I just want to say thank you TANISHA! For your customer service, ur kindness, and for the water. You are completely amazing and a true asset to Hilton!
自動翻訳
ゲスト
2024年6月3日
The hotel was lovely Tanisha had great customer service very helpful I enjoyed my stay the restaurant was great as well as the coffee shop . The pool was very relaxing and calming. The fitness and yoga rooms were calming I would definitely come back again
自動翻訳
ゲスト
2024年6月3日
Great stay! Very clean, and I loved my room. Pool, jacuzzi, and a small store to buy goodies and essentials.. who could ask for more? The from desk team member, Andric was extremely helpful and kind. Highly recommend! Next trip to LA is definitely at Hotel Zessa!