ホテル・マリア・ドロレス・サン・ルイス・ポトシ(Hotel Maria Dolores San Luis Potosi)

El lugar más insatisfecho es que básicamente no hay aislamiento acústico y el entorno es muy hermoso. Hay 2 piscinas al aire libre relativamente grandes, ¡lo cual es realmente raro en lugares donde el agua escasea! 最不满意的地方，基本毫无隔音，，环境非常优美，有2个比较大的室外游泳池，在缺水的地方实在难得！

I liked how friendly the staff was and understanding. It is convenient and feels safe to stay! Would do it again!

I liked the attention I'm restaurant and bell boys. I disliked people in reception area they were not in the same line . I am handy cap and one day received good assistance and the next day no.

We weren't allowed to check in to our room until about 2 1/2 hours after the supposed check in time. When they did get us checked in, it wasn't the room we paid for and the room had clearly not been cleaned. There was someone else's hair all over the place. Our door also didn't have a security lock on it and several of the lights didn't work. The place has potential to be great, but poor service and lack of cleanliness kind of killed the excitement.

The reception and pool areas looked promising but once we got to our room our expectations dropped to the floor. The room and restroom were not properly cleaned and there was mold. We asked for extra towels, had to call twice for it but end it up having to go to the front desk and get it ourselves. Overall, not the best.

my tv did not work, asked for help was promised someone would go to the room but nobody showed up

I did not like how phones were shutdown on a Friday. When things were needed to be taken to the room staff would take a long time. Minimal professionalism in staff. Master Suite was excellent. the room was missing a fridge to make the room feel more comfortable and convenient since its a master suite.

Prices for the buffet should be lower for customers. And at least 2 to 3 toilet papers in a room instead of one.

Terrible the connection to wifi and internet. I missed a conference call. It was impossible to get internet connection, even using your telephone data plan.