ゴリラズ ボルケーノズ ホテル(Gorillas Volcanoes Hotel)

It was low season, I was the only guest in the whole hotel. The mood was distinctively depressive. The dinner food took an hour to be cooked and was cold when it came. The room, especially the bathroom, had seen better days. The bed was comfortable though and the breakfast was on time and ok. No photocopying services were available. No airconditioning, no safe. The pool was ok but there were no loungers. Overall not a cheerful experience.

This hotel was all we needed: clean, not expensive, with a bathtub in each room, a good view on the swimming-pool, very friendly staff, good breakfast when you want, cheap beers, not far from the town center, close to several good restaurants (Muhabura, Amikus, Migano), etc. We went to the caves on the first day. And enjoyed the swimming-pool, the bathtub and the spacious room in the afternoon. On the second day, we had breakfast at 6.00 am (incredible!) and then we climbed Mount Sabynyo. It was really nice. We saw a group of gorillas on our way back. I didn't imagine they were so huge! We came back at around 4:00 pm. We had already checked out, but the receptionist said we could take a shower in our room. And we had a shower! Wow! So friendly! I slept in about 10 hotels in Ruhengeri (Musanze). To me, this one was the best. If I go back to that town, I won't have to search for a new hotel. I already know: Gorillas Volcanoes Hotel.

Quite honestly best hotel I’ve stayed in Rwanda, we even changed from another hotel to this one after coming here for dinner one night. Very nice rooms with balconies, extremely clean, nice swimming pool, friendly staff, good food, they even clean your hiking shoes when you come back, fast laundry service, big private parking. Fully recommend!

Super friendly oasis of a hotel in Musanze, with lovely gardens and spotless rooms. The restaurant takes a long time to serve food, but we had some of the best Rwandan dishes we had in the country out of a kitchen down a looong corridor. And the nicest staff who served us breakfast at the crack of dawn and made pack lunches so we could leave early for our daily excursions. Also: great laundry services.

Good sized room. Plenty of hot water in the shower. Comfortable bed.

The stay was great. The hotel is lovely and the staff is really flexible.

Clean rooms, quite and great customer care

Great customer care