This hotel was wonderful from the moment we walked to check in. Everyone was friendly (concierge, room service, house keeping, lost and found). Close proximity to the parks is a huge bonus. This is a great family hotel.
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Claire
2023年11月22日
Had a great stay - from the valet on arrival and the valet on departure we had great friendly service from everyone.
The bar serves some fabulous cocktails and it is an easy walk to The Palm.
Husband was celebrating a special birthday and the head of housekeeping arranged a lovely surprise.
Enjoyed the facilities on level 7 and husband appreciated the early access and fast pass with our hotel room key.
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james
2023年9月18日
This was our first time to Universal and staying at the Hard Rock made the experience a breeze! We loved that the hotel was so close to the park--we often walked, but also took the water taxi which came often and was a great option when we were tired from the day). My 10 year old son loved the slide at the pool and we all enjoyed the movie night (in the pool) afer a long day at the park. Highly recommend this hotel!
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Sarah
2023年8月8日
Fabulous hotel, walking distance (or a short complimentary boat/bus ride) from Universal Studios and IoA. We received a very warm welcome. Our room was clean, comfortable and spacious. We stayed on Club level and enjoyed the complimentary snacks and drinks - it was easy to walk back from the parks to enjoy these at lunch time or tea time. The pool area had a great a**osphere. The Express passes included with staying at the hotel were invaluable for a short visit (we only had 4 days). I'd recommend it to anyone and wouldn't hesitate to go back.
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Sarah
2023年5月27日
I love this hotel closest one to universal studios quick walk if you don’t want to take the water taxi which is also enjoyable. The a**osphere is great, music by the pool and underwater is entertaining, beds are very comfy. Pool side restaurant food and drinks are a little pricey but delicious!! And you get an express pass to Universal for every member of your party with your stay!! Big savings! Awesome hotel!