エンバシー スイーツ バイ ヒルトン ノーマン ホテル & カンファレンス センター(Embassy Suites by Hilton Norman Hotel & Conference Center)

We enjoyed our stay at this establishment.

Easy check in. Great amenities. We got two free drinks and snacks during entertainment hour. Breakfast was fantastic in the morning. We had a great stay.

The place is decent. Wouldn't pay more than $150. for a room though. Happy hour at the bar was a joke. Its so crowded its not worth going. The pool was cold, when its supposed to be heated. The hot tub was just warm. I called ahead to make sure the amenities would be working (pool,hot tub), the first day they were. On VALENTINES day of all days we wanted to set in the hot tub that morning and they had them closed for maintenance. I was very upset! Whole reason we booked there. Breakfast was just ok. Omelets were bland, potatoes were hard. Wouldnt stay here again. Better places for the money. Should have went to Whispering Pines.

Cody and Cindy were amazing at check in. They were extremely friendly, entertaining, and proficient.

I was happy at my stay, the only thing that they did wrong to me was that I reserved a King size bedroom and they gave what they wanted. A double Queen was what I got, it made me feel under valued, I paid for one thing and they gave it to someone else, making me feel that my business mean nothing and so am I as a person, I have never before felt this way.

I paid over $300 for a room with a broken jetted tub & I was not informed by anyone from the Hotel, I found out on my own. I was mislead about it and I didn't know what to do about it so I will be looking for a new place to stay in the future other than at any Hilton Hotels.

It felt like 2018 again. Everything was excellent! From the front desk people, the cocktail hour, the room, the free eggs made to order breakfast, everything was amazing!

Staff was friendly and helpful. The water in the morning was cold and didnt warm up but they addressed the problem immediately! Excellent!!

We had a terrible time checking in. They gave our room to somebody else. When we were checking in, they said we had already checked in and we had not. Not sure why oe how that happened. They gave us another room but it was not the room we had booked. We had booked a room with 2 queen beds and they tried to give us one with 1 king. After we had a room, key would not work and had to go back to front desk to get working keys. The man helping us was rude with my wife. I was not there, but he told her to step aside when key would not work and instead of helping her immediately after waiting in line to get helped. All of this happened with 3 kids waiting to get into room. We felt like he was a little rude and was not interestsd in making things right with us, and just wanted to get to other people instead of making things right with us