ザ メリテイジ リゾート アンド スパ(The Meritage Resort and Spa)

チェックアウト時に問題が発生しました。フロントに荷物を預かってもらいました。小さなキャリーバッグにはワインのボトルとラップトップが入っていました。ワインがバッグの中で割れてしまい、ラップトップが壊れてしまいました。私たちが荷物を取りに来たとき、彼らは事故のことを教えてくれませんでした。彼らはそれを一掃しようとしました。しかし、私たちに状況を知らせてほしかったと思います。

素晴らしい経験。素晴らしいオンサイトのワインテイスティングとアメニティ。フレンドリーなスタッフと快適な宿泊施設。

Overall nice property . There was a welcoming touch of champagne when we arrived which was a nice gesture . There was a mix up upon checking out and the manager was very friendly and took care of the issue . I appreciated him taking the time to come address the issue.

Have stayed at Meritage when it has just opened. Since then lot has changed and property has aged which shows. And too much commercialism with exorbitant charges for everything. Not worth the cost

I was told the construction wouldn't interfere with my stay and it totally did. Also my cousins room had ants, mold ripped rug and curtains

The property is in a very good condition and very clean. Comfortable beds. The only downside was, we ordered for a sandwich at 1am but was never delivered, keep showing on our phone that it will be delivered in different time slots.. end up never delivered at all.

The place is beautiful with several fun activities unfortunately the service was not as great. I got an email that listed amenities I had preordered so it would be there upon my arrival in my room like wine tasting flights and a fruit basket but none of that was there when we arrived. We waited over an hour for it to finally be delivered to our room (after a couple of calls) I suspect this place is understaffed and undertrained due to high turnover. I appreciated the service at the spa, that was really good. Overall I want to return to the spa but won’t be expecting much from the amenities.

First time staying in this property but will definitely not be the last. We had so much fun. Love the Chris**as spirit and most of all the ice skating ring. Love it

It was nice though the staff were very uninformed about their jobs. Hot tub was cold, the pool was warm.