ホリデイ イン エクスプレス & スイーツ マイアミ IHG ホテル(Holiday Inn Express & Suites Miami)

It was just a.all around great experience. Staff was very nice and informative

Great price and location. Would stay at again.

The property is run down. Needs serious updating. Breakfast bar was sp**** because of busy weekend. Not our fault!! Pancake maker broken?? Window shade in our room was broken. No curtain?? The bed was clean appearing and comfortable.

Nice property, guest rooms need some maintenance. Breakfast was limited and pool was closed for maintenance but was not informed at check in.

The gentleman that checked us in was extremely friendly and helpful. Hotel was quiet, which was nice. The only issue was the lack of supplies in the room. Shampoo and body wash were emptied, and we had to go grab coffee cups since none was in the room. I would come back. But I would not use the website again to book a room. The cost was extremely high. I could have saved myself money by calling the hotel directly.

Place was filthy. Area was noisy. No handicap parking in handicap spaces.

I have been to numerous holiday in express’ over the years, and in multiple states. I pick this particular hotel “chain” because of the consistency. Unfortunately that wasn’t the case here. I don’t expect a 5star hotel, but this particular location was dirty. The hotel room floor had pieces of food all over, hair and dirt on the bathroom floor, was out of Kleenex, the fitted sheets were not attached to one Queen bed, and the duvet cover had dirt foot prints on it. The hallways were equally dirty, so it doesn’t appear to simply be “I got a bad room”. The overall hotel seemed consistently kept in poor overall condition. I’m not one to complain to staff, I’d rather just not stay there again. But I did find this hotel worthy of a poor review. Other guests were also complaining to one another during the continental breakfast- which was on par with other holiday inn express hotels. I won’t stay there again, and I would not recommend it to others.

Breakfast area was disappointing. Ants were on coffee bar, with ants IN the coffee creamer dispenser. Attendant was in supply room on his phone. Ate breakfast at other location in town the next morning.

Hotel room was reasonably clean and comfortable. We arrived around 4:30 pm, well after regular check in began, but our room was not ready. Had to wait 15-20 minutes for the bed to be made. Manager did give free beverage and snack as conpensation.