ダブルツリー・バイ・ヒルトン ロンドン ウエスト エンド(DoubleTree by Hilton London – West End)

1.住宿方面。網上預訂成功雙床房，扣費着實高效，但我們晚上7點多（要求下午3可辦入住）到達Check in 時，前台接待服務態度差，講暫時沒空房，沒打掃好，我們舟車勞頓，與其周旋許久，結果自作主張把我們訂的雙床房改為殘障人士房間，且在一樓臨街，窗外是酒店布草和垃圾車出入點，噪音巨大。影響孩子次日考試休息，又去現場交涉，攜程管家也在溝通，幾經周折，毫無意義，維持原判，衹有這一間殘障房，其他全滿，直接崩潰了！（據説酒店有預留應急客房的） 2.就餐方面。原本我們想一樓餐廳吃頓好的，緩解疲勞和入住破壞的糟糕情緒，結果，一老阿姨餐單遞給我們落座後，半天不見人影，等待很久又喊服務員沒人反饋，我問衹能走出酒店另覓餐廳。無誤吧！ 3.設施方面。即使殘障房間空調沒暖風，又是一樓，陰冷，沖涼水也不熱，我們壓根兒不敢洗澡怕感冒。等等等孩子身心疲憊合衣睡著了。 攜程管家提出仍舊商討未果，可以全額退款，另定其他酒店。已經晚上9點多了，孩子睡了明早起考試呢。折騰不起呀，衹能隱忍接受不公結果！如果我們是來休閑遊，立馬走人！！！！ 多年外出首次遇到如此情況，疫情當下是攜程還是酒店服務質量有問題！我們懶得理。 明日必須自己通過booking訂到價格相當綜合服務餐飲都棒的酒店！！！

能看到倫敦眼的這個房型很棒

Doubletree Hilton is always my go-to and having saved more money via trip and Hilton not price matching, i was worried I would not get my Hilton benefits. However, I was able to choose my room to check in as per, however Hilton seems to have a habit now of when you arrive finding out room has been changed and they apparently upgrading you but it's not actual upgrade! I was given choice of 2 rooms eventually and still pleased with it, Nice view, although a tad noisy on 5th floor facing the main road. Ample space, comfy bed, good size bathroom. Breakfast was actually one of the nicest I've had in a hotel in a long time. Front desk was very helpful and easy to deal with. Bar allowed me to get ice and water to take to my room. Location was spot on with access to tube and buses. Would definitely recommend and would stay again.

Great location for west end shows, Covent Garden and British museum. Lovely hotel rooms and great modern bar. Good hot and cold buffet breakfast. Staff are friendly and helpful. The only downfall was our room was not ready when we arrived at 4.30pm. We had to wait 30 mins but they did give us a room upgrade.

In general it is a good hotel. But the lift is very small and only one is available. Two people with two luggages is the maximum. Room cleaning is quite late (around 3:30pm or later).

老市中心的酒店，裝修老，浴缸下水不好。房間隔音不行。

Excellent service from the staff all over. Could save energy by reducing the A/C in restaurant

The hotel lobby was lovely but when we went to our room it looked very tired ,really needed revamp.We wouldn't stay there again.

We waited for so long to check-in, eventhough we arrived there within the time period.