ジ オリエンタル レガスピ(The Oriental Legazpi)

Slow service.

總訂了三晚，感覺除了風景可以，其他真配不上這價格，洗澡水是冷的，冰箱也是空，除了廁紙，其他擦手的紙巾也是沒有，早餐也沒幾樣可以選擇的，總體給人帶來很不好的體驗

マヨン火山の景色を望む部屋を予約し、このリクエストの支払いをしましたが、バルコニーのすぐ外にグリルレストランがある部屋を与えられたため、あまり魅力的ではありませんでした。小さなボトル入り飲料水の価格は 50 ペソですが、高価な宿泊料金を考慮すると、客室内では無料であるはずです。子供の朝食は一皿あたり450ペソで請求され、私の子供たちはほとんど食べ物に触れませんでした。ほとんどのホテルでは、7 歳未満のお子様向けにこれを提供しています。部屋。ロケーションとゲストサービスは十分です。

このホテルはレガスピ市の「4 つ星」ホテルとして誇りを持っていますが、多くの点で改善の必要があります。ほとんどすべてが純粋にビジネスであり、シームレスなゲストエクスペリエンスを提供するのではなく、利益を上げるためにあらゆる機会を利用します。唯一の救いはスタッフのホスピタリティ精神です。 FOレイマーク、コーラまたはノラ、コンシェルジュの男、ハウスキーピング、警備員は、すべて本に従って行った夜勤の女性（名前はうまく聞き取れませんでした）を除いて、すべて顧客を重視していました。いつも親切で歓迎してくれたほとんどのスタッフがいなかったら、星0だったでしょう。長所: 1. 眺め 2. ほとんどのスタッフが顧客中心です 短所: 1. 部屋の清掃が適切ではありません。黄色がかったトイレ、汚れたシャワールームのグラウト、麝香の臭いがする部屋のカーペット、血の付いた毛布のインサート、硬い枕、全体的な清潔さ 2. 朝食 - 完全にがっかりしました。滞在中朝食は2回だけでした。 1 日 - ビュッフェ式朝食が提供されますが、選択肢は非常に限られています。 2 番目のプレート朝食 - 再び限定オプション。朝食はカレンデリアで食べるのがベストです。 3. 外部からの食べ物を部屋に持ち込む場合の持ち込み料金 - もう 1 つの収益機会。スタッフに持ち込み料金がどのように機能するかを話した後、請求されませんでした。 4. ほぼすべての追加アイテムに料金がかかります。追加の枕は P50、追加のスリッパは P75、追加の水は 1 リットルあたり P50 です。宿泊料金を高く設定している場合、これらの追加アイテムはすでに無料になっているはずです。 4泊で33Kペソを支払いました。 5. レストラン - 最終日のランチに問い合わせましたが、チキンとパスタしか食べられないことを知ってショックを受けました。スタッフはコーヒーやペストリーも提供しています。 6. 廊下のカーペットは徹底的に掃除する必要があります。尿臭かった！！芳香剤を置くだけでは解決策にはなりません。 7. 新型コロナウイルス感染症が依然として増加しているため、清掃と衛生状態を最優先する必要があります。ハウスキーパーは部屋の清掃に洗剤を使用しません。これを2人の異なる家政婦から2つの異なる機会で観察しました。 8. 部屋のカーペットは掃除機をかけられていません。ハウスキーパーはほうきとちりとりしか使いません。全体として、経営陣は、1 つ星ホテルとして目立つか、より良い姿勢をとりたい場合は、ポリシーのほとんどを見直す必要があります。

The hotel has an amazing view of the city and the Mayon Volcano. The staff are friendly and polite. However, we were very disappointed on the service time as we waited for more than an hour for our food. IT HAPPENED twice. I hope the management will take action on this as it spoils the experience of the customers.

The hotel is new and it has great facilities except that food choices at the restaurant are limited because the hotel was recently soft-launched.

While our overall stay was good, there are still lots of things that need to be improved. The hotel may consider the following opportunities for improvement: 1. Considering the facility is on its soft opening, prices for overnight stay could have been not that expensive as if it is already in full blown operation. On top of that, holiday surcharge should have not yet been implemented. In fact, there’s no wifi yet and shuttle service is not yet available. The breakfast is also plated unlike before (buffet). 2. Toiletries should have been checked prior to guest occupancy. Shampoo was provided upon request. 3. Trash bins should have been provided accordingly. We still requested for trash bin in the CR. 4. Shower drainage was clogged. 5. Service was not that fast. We still need to make a follow up to provide us with shampoo and trash bin. 6. Restaurant menu was very limited and yet we were informed that there is a corkage fee for every heavy meal brought inside the premises. 7. This may be funny but there was a monitor lizard on the ceiling. 8. The socket for the electric kettle was not compatible to the outlet. Good thing we have brought an adaptor for our laptop. We hope that in our next stay, we can see improvement. Thank you.

In spite of the previous bad reviews I booked this hotel as they were reopening which I thought meant they have improved the hotel. They should have not opened yet at this stage where they are still fixing the hotel rooms and amenities. Maybe when they're finished renovating and they're fully open, it would be a better time to stay. Stay away if you want a comfy hotel stay. There were 2 incidents of brownout during our stay, on the 2nd one they couldn't fix the problem in our room, while the other rooms had electricity. Maintenance had to go inside our room in the middle of the night. They tried to fix it but eventually had us transfer to a different room at almost 1am. Then we were hoping to sleep in, as we were tired from the previous night's issue, but at 7am the noise of drilling woke us up. Food: Disappointing food choices. They have a restaurant and a coffeeshop. Good coffee and pastries. But on the main restaurant, there were only 3 food choices in our entire 4-day stay: bicol express bagnet, sinigang bagnet and hainanese chicken. Breakfast was dismal, plated tapa/longganisa and egg, then 2nd option bread, ham, egg and sweet sausage. The taste was just okay. At one point we opted to have a breakfast buffet instead at a nearby hotel (M*r*s*n Hotel). Room: The view is definitely fantastic and our room was near the swimming pool which I appreciated. But the room is small. No trashcan in the bathroom, no hangers and laundry bags, but they promptly provided after I asked for it. No rack for towels. No hair dryer and they can't provide one when I asked for it as another guest is currently using it. The bed is not comfy, it is hard and no available room with a king-sized bed. Random noises from the work they're doing in the other rooms so you can't really relax or sleep at day time. One of the keycards kept on malfunctioning so I kept on going back to the lobby to have it reset. Others: Definitely great views and location. Wide open spaces but common areas are usually warm as the airconditioning is off on most areas. Lobby restroom appears clean but smells awful. There is no hand sanitizer or soap. Overall value: Php 5k promo rate and 7k for regular rate per night. It was not worth it. Spa: The staff and massage was great but the spa is still on the works, I even had to play music from my phone as their amenities are incomplete. They could have at least warned us that the hotel is not yet fully functional and renovated. Or they couldv'e just fixed the hotel first before having guests. Staff: The hotel staff was the gem of the hotel as they did their best in spite of the poor situation. They were kind, friendly, quick to respond and professional. Everyone was very helpful and easy to deal with.