ノボテル コチ インフォパーク(Novotel Kochi Infopark)

Stay was Ok..but roof top bar not having more varieties of food to choose from

Room had a weird smell(which was overpowering my senses) and bedsheets, comforters and chair had stains on them.

Excellent service from the staff, attention to customers needs and requirements. The front office ***ager Mr. Nithin is most supportive, humble and excellent in customer service.. everything was good.

Great experience, food was good

Food was Average and the response time for room service was a way too long, overall it was good though.

Attended a family wedding . Took out 45 rooms for three nights . Some longer. 1. Rooms not clean 2. Sheets dirty and not changed 3. Ac in rooms universally poor 4. Water leaking in some rooms from ac vent . Repeated complaints did not solve the issue. 5. Faucet not working in my room 6. Inadequate towels in rooms , and smelly and damp as well 7. Breakfast buffet adequate 8. Food average 8. Front office ***ned by people who struggle to even smile. 9. Poor communication between them 10. Suite smelling of cigarette fumes and musty. NEEDS A LOT OF IMPROVEMENT.

Very nice experience in Novotel kochi it was my first time in Novotel with team may were very happy to visit there pool are was neat and clean Dhanu from housekeeping team and his team they were very helpful its really we enjoyed , I'll recommend everyone to stay here and enjoy

I am staying this hotel second time in the last six months and see the quality of service is going down from last time. The breakfast quality, room service and maintenance of room items are not as good as last time. I have reported to the ***ager and expecting to see an improvement. Otherwise I may look for other Hotels next time