We came as a group of 7 & arrived at the hotel around 1pm, our rooms weren't ready which was to be expected as check in is 3pm, but we were told to come back at 2pm so we went into their restaurant for some lunch whilst we waited. The lunch was average at best, a lot of the food was cold and not great flavour wise, but we were optimistic that the evening food would be better. Come 2pm, we still couldn't get into our rooms & the lady at reception was quite rude, even though she'd told us to come back at that time, we had to wait around another hour, whilst other guests were coming in and being shown straight to their rooms. It wouldn't have been annoying to wait if they hadn't told us we could go in at 2. When we finally got to the rooms, they were far away from the main hotel & were pretty disappointing. Every room has issues, mainly with the bathroom. Ours was particularly bad, dead mosquitos on the walls, dirty bed sheets and towels, no hand soap, broken towel rail on the balcony, no bath mat, mould in the bathroom etc. The worst part was that we only had half a shower door and no shower hook on the wall which made showering particularly difficult. We reported these issues to reception that night. They were friendly and apologetic, and assured us the issues would be resolved first thing in the morning. The next evening when we returned to the rooms, nothing had been done, not even replacement of the hand soap (we weren't given any during the entire stay). So we went back to reception and told the same thing again. The next day we were told the same thing again, at this point it was getting pretty frustrating. We had 3 rooms in total, and the other 2 rooms had their shower doors replaced but they just took ours away, so we couldn't use the shower at all. We came back from dinner one evening at about 9:30pm to find maintenance fixing the shower, which seemed like a very odd time of day to fix the issue. It shouldn't take 3 days to fix an issue like this. Reception had told us that they had overbooked and put us in rooms that hadn't been checked or used for 6 months, which explains the issues but is also completely unacceptable. When we spoke to reception for a third time, they offered to pay for us to go on an excursion which we thought was a lovely gesture, however when we arrived to the transfer bus, it was overbooked at we had to get off, which left a sour taste in our mouths for obvious reasons. The organiser did offer to pick us up an hour later to take us, so we waited about an hour and a half for him to return as he was a bit later than he said previously. We still had a fab evening in Rhodes Old Town though and would definitely recommend visiting there. We'd booked another excursion through different company a few days later, much to the disgust of the hotels organiser, who made it very clear and made a lot of sarcastic comments to us about how he'd never be late and the other organisers had forgotten about us, which seemed pretty rich
良い
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