ホリデイ・イン ジョホール バル シティ センター IHG ホテル(Holiday Inn Johor Bahru City Centre)

You can walk from the jb immigration safely without going to the road... Just use the bridge and it's connected directly from the mall. Only issue, we checked in at 12 midnight and was hungry.. Wanted to order something for the room service. We have called the room service so many times.. No one was picking up. We called reception at least 3 times and they said they will ask the room service to call us back.. We waited for 2 hours and nothing. I chose holiday in for it's name although it's pricier than the other hotel in the area.. But sadly i never though that 4 star hotel will fail the room service. I have a special needs teenager with me.. And good thing she didn't give q tantrum as she wanted French fries and me and my husband we wanted to relax before sleeping to have some wine and light snack while enjoying what little time we have because we checked in at midnight. But the plan didn't happen and we slept in boredom. Anyway overall, we like the hotel. The cleanliness. Location. The staff at the reception were friendly and they listened to the feedback and promised they will investigate...

Very convenient place to stay. Nearby the CIQ so i dont have to worry about missing the train to head back. And from the level that i’m staying i can oversee the bridge to check whether there is any jam. Was also glad that i could check in earlier to put my things before i headed out for more shopping.

I like the fruity scent from the moment I entered the hotel lobby. The counter staff is very professional and even gave me a key card when I requested for an additional one. I like the clean bedsheet and the hot shower. Highly recommended.

Housekeeping did not change new bedsheet and pillowcases when we checked into the room. They merely tidy up the bedsheet and pillowcases USED BY the previous guests. The pillows emitted strong smell of months-old pillow case. Very disgusting and smelt of human sweat and oily hair smell. The blanket has lots of creases and looked like someone slept on it for days. We called housekeeping to change the pillowcases and bedsheet. When we came back to the room, only the bedsheet were replaced. The pillows were still the same used pillowcases! When we approached the housekeeper, they denied this and insisted they changed it. However, we can still spot the same stains on all the pillows! This is unacceptable practice from a reputable hotel group. Request for new pillow cases were unbelievable hard, they could not provide clean fresh pillowcases for us. Even the pillowcases from the housekeeper’s trolley felt like they were used before and simply folded back without washing. I will think twice before staying at this hotel again.

We loved the location as City Square and JBCC is within walking distance. View from room is good too. However, some amenities needed to be improved. For eg. the clips of the hangers are loose; the aircon will turn on automatically. Overall it was a relaxing stay. Thank you Holiday Inn.

Room is quite clean but the pillow cases smell and we got the housekeeping staff to help change the pillow cases. Service is okay, wrote in to request for a birthday cake as it is my partner’s birthday but didn’t get a reply from them at all. Overall, stay is okay, but might choose other hotels next time.

Kudos to the lady handling our check in. We were given complimentary early check-in and rooms that were side by side without us making a request. Late check out was aso granted upon request. We had a comfortable and satisfactory stay. Look forward to returning.