Although this hotel is showing signs of wear and tear the friendly staff and excellent service truly make up for the maintenance needed here and there. The safe was not working in our room upon arrival but it was sorted out in no time at all. I requested an iron and ironing board which was delivered to the room a short time later. We phoned to order additional milk with the complimentary tea/coffee which was brought to our room within a few minutes. We placed a quick supper order and yet again our order was executed correctly and delivered to the door by a friendly member of the team. We have stayed at this hotel quite a few times over the years and so far have not been disappointed and would not consider booking elsewhere should we have an opportunity for another stay in the future! It would be truly amazing should the owners of the property have the opportunity to refurbish the hotel in the near future, as the hardworking team certainly deserves to work in a 5-star environment befitting the level of their commitment to making every guest experience unforgettable.
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NIGEL
2024年1月22日
Staff were friendly and professional. The hotel needs deep cleaning.
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Verified traveler
2023年7月29日
The stay was really good, but although it was non-smoking. We could smell smoke the entire hallway, even in our room
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Ivan
2023年7月24日
Had a wonderful one night stay, staff were very friendly. There was just a problem with the generator earlier in the evening, but these days it’s hard to fault businesses for that!
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ゲスト
2023年6月15日
Received horrible service from the management of this establishment. I am a regular client who frequents the place, and will no longer be booking with them again. Went down for breakfast at 10.20am, was told that it is management's time to eat breakfast and that it closed for clients at 10am. About 5 or 6 management staff were there dishing up, 2 of them reprimanded me on two separate occasions about how i am not to dish up since breakfast closed at 10am for clients. I ended up leaving (without eating) after being given a mouthful by the white manager over food.
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Aleck
2023年7月11日
Tv channels & Dstv channels must be increased to a variety.
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ゲスト
2023年1月1日
First off my family and I got here and we had to take our bags in ourselves ,we have paid for a room for 5 and they gave us a 4 sleeper , when they came to clean our room they left dirt around the room and they only gave 2 glasses and 2 mugs and when we asked for more they said that we have to buy from the restaurant (which is haraam and we are Muslims so we could not order) and compared to Sandton garden court this is terrible
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ゲスト
2022年12月27日
The cleanliness of the hotel, friendly staff, ramps for disabled is one of the things that impressed me the most. Breakfast was nice but need to improve there and there atleast add more variety of cakes, eg; scones, biscuits and muffins. Emma Mogoba