I have to say incidents happening would be a good opportunity to know the place or organization better.
This time, Sheraton demonstrates an impressive incident handling skill when I found some mistakes of housekeeping. The manager himself with a couple of coworkers come to solve, explain, and apologize for it, even if this is just a very minor mistake.
When checking out, the receptionist heard about the incident from me, and they made me feel they are so sincerely sorry, again as the 4th time :)
Back to the room itself, impressive sea view and airport view, fine bathroom commodities and the whole-night silence.
I would say this is very nice experience, so that I left a memo to big back the hotel a big Thanks!
自動翻訳