Beds are really comfortable, great location, near subway and west lake. Staff are helpful and speak English. Rooms are really clean, so are bathrooms and really nice social areas. However, the toilet cubicles themselves always smelt like cigarette smoke... and the hostel itself is not very social... hard to make friends or maybe that's just China's youth hostel culture, everyone just keeps to themselves and the social events.... well they are not social at all...
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