ノボテル クスコ(Novotel Cusco)

環境特別棒 酒店員工很友善

1. 위치는 아주 좋음 2. 조식은 평균 3. 스파나 운동시설은 평균이하 4. 직원들은 훌륭함

位置很好，服務不錯👍

There were bed bugs in our room. Ended up waking up with bites on ankles and arms. In addition, the room we received had a black stain on the couch and white stains in the bathroom (toothpaste from a previous stay). For a four star property I would not say this is acceptable. The worst thing about this place is the central heat. It’s poorly ventilated and it was hard to sleep through the night as the air was really really dry. Also we requested a room with a view, and were told we would have one but were instead staring at a wall/other rooms.

Great location, beautiful lobby, helpful and courteous staff. My only complaint is that the actual hotel room gets very stuffy, there was no AC in our room and even with the window opened all day and night it was not cool enough to sleep comfortably.

The room area is very poorly lit. The pictures of the room look way better than the actual room. The actual room cramped. For the price, definitely not worth it. You are just paying for the Novotel Brand. The service is outstanding, though. The staff is excellent and the décor outside the room is absolutely beautiful. Nevertheless you can get his for much less at a local boutique hotel. The internet is blazing fast at this hotel. Fast reliable internet is something you may not get at a boutique hotel.

The property looks better in pictures. From the moment I arrived, I was overlooked. A family arrived after me, they were tend to before me despite me bring it to their attention I had been waiting. Then I was place in the basement in a handi-accessible room the bathroom looked like it was that of a hostal. The room itself felt like a dungeon, now warmth to the decor. It was late when I arrived, I took a shower and the water was on and off pressure. The next morning I washed my hair and did a deep condition, when I went to rinse the condition out there was no water. Had to wash my hair in the TINY Sink that was about 1ft x 1ft in size. When I went to front desk, they changed my room. It’s was an improvement but certainly not pleased with the overall hotel. The staff, other than all bellman, weren’t that friendly. My friend who was also staying at the same hotel had to change room. He was going to head back there when we got back from Inca Trail hike but decided to go somewhere else. I would not recommend this hotel. I stayed at 2 other hotels during this visit to Cusco and those were perfect. Friendly staff that made you feel at home.

The hotel is in a fantastic location and the staff courteous and helpful. The rooms are clean and very spacious. I had the buffet breakfast and dinner and they are absolute value for money and rich in options. The courtyard is beautiful and makes for a great setting to unwind at the end of the day.

Great property in a fantastic location. Fantastic staff with very attentive and efficient check-in process.