To have a good base for a visit to Chichen Itza last November, our tourcompany made a booking for us at the Villas Arqueologicas hotel near the park. Upon arrival, something appeared to be wrong with the payment of the reservation. Instead of helping us, the receptionist made no effort to help us on that issue. It is solely due to my wife's persistence that we became in touch with the hotelmanager. He gave us the benefit of the doubt. Ultimately, the next morning it turned out that the payment was in good order. Villas Arqueologicas is a beautiful, attractive hotel with beautiful, attractive rooms. The staff overall is unfriendly and disinterested. All in all not recommended. Joost en Marion
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