I would DEARLY love to give this place 5 stars! The place oozes charm and it's in a great location! However, when confronted with a problem that created an unsafe situation, the owner, Laura Yepez basically told me to suck it up. When I asked for a courtesy for a sleepless night and an unsafe situation, I was told "We can't do that!" The answer was flatly no and I was offered a 50% discount for a future stay. Now, honestly, why would I take the chance on my next trip to Chicago to deal with an owner who refused to "make it right". As a former business owner, keeping clients happy was my first responsibility. There's a HUGE difference between "cannot" and "will not". She would not budge and I will never go back !
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