Kimpton Gray Hotel

I booked the Kimpton Grey Hotel for my 21st birthday and I had high expectations due to the wonderful reviews. However, it took an hour and a half to check in due to servers being down. The ladies at the front desk were great but I missed my birthday dinner reservation. After returning to the hotel there was a different person at the front desk. We called to see if our food had been delivered to the front desk and he was incredibly rude for no reason and stated he was not bringing our food up which we did not ask. It was less than tasteful. Valet was very kind and helpful but overall it made my birthday pretty somber. I wouldn’t recommend this stay especially if you have an important event.

This is the second time we have stayed here since April (once without kids, this time with). We love the lobby / lounge area - even had board games & UNO for us to play in the evenings. The staff was SO KIND to send a microwave up to our room so we could make popcorn. You need it - they've got it. Including room umbrellas for those days when suddenly the forecast goes from sun to rain. Can't wait to be back.

Very nice hotel expect one problem. I booked my room on ******* and I paid for it ahead of time but upon check in I was charged another 650 dollars for the room so I was double charged thinking I was just giving them my card for the temp deposit now I have to wait however long it takes them to refund me that money quite inconvenient for me oh well it’s a nice hotel in a nice area just had a bad check in experience.

Nice hotel with clean and spacious room. The hotel itself is very quiet with the occasional street noise from the windows on a lower floor, understandable being in the middle of the city. Very close to train station, food, convenient stores.

The kimpton grey was great,great service and super friendly. I have been going through hotels/ ******* for a while and think I am going to stop, because it seems can get same rate with less third party hassles. Reserved a king room through hotels, and it comes across as "whatever is available." And ended up with a queen.

Hotel was nice, but room was close to elevators and lots of noise and acoustics were not good. Also quite expensive room and did not allow for a late check out and only gave us 30 min. Also at check in-made us wait when then person behind the check in did not greet us or tell us she would be with us in a bit, awkward and not good customer service

Great hotel for business travel in particular. Really liked the staff and the gym was great. Nice, clean and spacious rooms!

Overall, the hotel was nice and we liked the bar staff. The front desk person who checked us in was friendly but I’m a little surprised that it was impossible to get some coffee past 6pm on a Saturday. The sign in my bathroom said they can bring you a coffee maker- but the front desk person told us that there was no way. I’m just not sure why I spent so much money for a night stay if I can’t even get a coffee maker, cheaper hotels have them? I’m sort of not convinced that it would be worth the money to book a hotel like this again, you’re really not getting much beyond a slightly nicer, but still outdated environment and overpriced drinks / limited food options.