セブ グランド ホテル(Cebu Grand Hotel)

We booked a deluxe room for 2 nights at this hotel. It was the worst hotel we have ever stayed in. We were given a room where the faucet and shower were rusty and the toilet was dirty with brown stains. The toilet lid was wobbly and almost broken. The storage area for cosmetic items was the toilet cistern. The view of the backyard with old dirty corrugated iron roofs. The rusted steel windows smeared with paint. The facility as from bulky waste. holes in the walls. The closet was so dirty that you couldn't use it. That's called a grand hotel with deluxe rooms. I wouldn't book here again, even for a gift.

The problem is the air conditioning need to fix the air adjus**ent which is broken, the water heater is not properly working during the time of my stay.

We had the same experience as others regarding the hotel being clean and healthy... I got bitten by a cockroach THAT WAS IN MY BED! The hotel didn't react in a professional way so they do not get our monthly business. It compares to the city dump and management is non existant..

Overall it’s a great hotel. Clean, friendly and efficient staff. It has spacious rooms and a real hot water bathtub. A rarity in the Philippines. The only disappoin**ent I had was the pool was closed for renovation. I wish had known that before booking and flying to Cebu. Otherwise it was a great hotel.

The location is convenient. Thus, the hotel is busy. Cleaning of the rooms need to be inspected regularly. Maybe a daily inspection by Housekeeping Manager room by room or spot check. The furniture and floor were dusty but maybe because there were renovations being done next room. New towels/bath rugs needed. Breakfast was great but maybe have more variety. Otherwise, I will stay there again. Staff is very accommodating in all areas. Good customer service.

Convenient Location. Good breakfast. Its Clean.

good location.. delicious food.. humba is great

It’s my 4th time staying there , I highly recommend

Overall quality of Cebu Grand Hotel: - Strong mold/mildew odor throughout the building. - Lack of any cleaning skills - Lack of any maintenance - Excessive moisture/water damage throughout - Rats in the ceiling - Dirty AC-unit and very dirty filter - Health risk Me and my wife's experience: We chose this hotel due to us testing positive for covid-19 and this is one of the few hotels in Cebu City that provides a self-isolation service with full-board meals for 5000 PHP per night. Upon arrival we notice a strong mold/mildew odor from the hotel lobby even when wearing two masks and a face shield (which continues throughout the building), the on-site nurse checks our temperature etc. and then we are sent off to our room. When entering the room the mold/mildew smell intensifies and we try to settle inn. We start to notice that there has been water/moisture damage several places in the ceiling. The air coming out of the aircondition unit has a fowl smell apart from the mold/mildew smell. I open the filter of the AC-unit and notice that it is very dirty to say the least. I then proceed to call the hotel lobby to get the air filter cleaned, which they do, but after a while we still can't bear the smell of the mold/mildew. I start checking to see if the room has any visual mold/mildew. Shortly I find mold/mildew growth several places in the room and immediately call the lobby to have us transferred to a different room on the condition that I am allowed to inspect the room first. When inspecting several of the rooms that they show me, I find the same issues in all of the rooms. I am then shocked that they would even think that their hotel is safe for anyone to stay in. They then tell me that they will asses the issues in the morning and since I and my wife have to self-isolate we have no choice but to stay in the hotel. Me and my wife desperately try to find another isolation hotel but with it getting late we have no luck getting in contact with another hotel. We end up going to sleep only for a few hours wearing two face masks each to decrease the risks of breathing in the toxic mold/mildew air. We then wake up at 2 am because of the intense moldy air and cannot fall back to sleep. Luckily for us there was a private balcony in our room and we stayed out there to get fresh air. We stayed there until about 11 am when we were able to transfer to a different hotel to continue our isolation (the other hotel provided the same service, but with clean room, building, air etc. and full board meals for about 1000 PHP per night, very big difference). I am surprised how little they care for their guests and to put someone who has a weakened immune system fighting covid in an environment like that is seriously dangerous. Every breath you take in that hotel is a health risk. I am amazed that they are even open and even more amazed that they where on the certified list for approved hotels to stay in for covid patients. They wanted 5000 php per night! This is a joke