エンペラドール ホテル ブエノスアイレス(Emperador Hotel Buenos Aires)

We stayed at this hotel at the beginning of a Quark cruise in Patagonia. Our room and bathroom were large, clean and comfortable. We dined twice in the lobby bar and the food was very good. Our luggage handling was efficient. We would stay here again if we return to Buenos Aries.

I have never left a negative review for an hotel before. We arrived after the most magnificent holiday. We had booked a deluxe room and were given a standard room in The unrenovated floors. It was reminiscent of The Overlook Hotel in the Shining. We had also booked a double bed and were given 2 singles. I called reception and explained the situation the reception retorted with “why are you calling me”. I asked to have the room we had booked and she said “no - I am not changing your room”. I then had to spend hours with the manager whilst trying to order food in the restaurant (which when it arrived was poor and pretty inedible) The Manager was very helpful and accommodating but the reception staff were utterly rude. Avoid this hotel at all costs.

Nice hotel, but they will rip you off. They quoted our stay in US dollars and then charged us in Argentinian pesos upon checkout. The charge was inflated by over $400 US dollars over their original quote due them using a different exchange rate on the pesos rather than the official exchange rate. I disputed with my credit card and they can do nothing. The front desk staff told me that the credit card exchange rate would be the same as theirs, not true.

A nice hotel with a good location. Several places I wanted to see were within walking distance. Stayed there a night before leaving for Antarctica. Staff was pleasant and helpful, the room was clean and nice. I would definitely stay there again.

Stay in this hotel for two nights pre-cruise to Antartica. The renovated rooms are nice, very good value of money. The location is OK, easily walkable to many good restaurants and main shopping area. The buffet breakfast provided in the hotel restaurant is great. The early breakfast on the cruise day on the conference floor was not good.

Bottled water in room and coffee very expensive when should be free You can drink tap water here so why put in 5 bottles and don't tell you they aren't free Never been to a hotel that had coffee in the room and charged for it TV volume set so low that at maximum we couldn't hear it over air con Rubbish location

We stayed here because our cruise company puts us up for one night before the beginning of the cruise. The week prior we stayed at the Tango de Mayo, and the latter was far better. Here are a list of things we did not like about Emperador: -Supposed to check us in at 3:00pm, but they were not ready for us until over 1 hour later. We had to kill time in the area. -Customer service was not nearly as good as the other hotel we stayed at. Less eager to help here, and staff seem inexperienced. -This hotel is far from major tourist sites. -Showers are a safety hazard. Poor shower door seals allow water to get on the tiled floors, and is a major fall hazard.

We were booked in by Hurtigruten for the night before our flight to Ushuaia. We checked in an hour or two early, visited the Hurtigruten check-in desk and then walked towards the city centre for dinner. Slept well in a room far larger than we needed, despite all the major roads outside. Enjoyed breakfast. We were lucky: our coach left at 9am but other customers have been required to leave much earlier, even around 2am! But we did not book this hotel for our three days in Buenos Aires before the cruise. Far too expensive compared with highly-rated alternatives. Watch out for sneaky charges for extras. Somehow £1 was charged to our credit card after we had left. For complimentary water which appeared to be free?

The whole experience was top notch … from the check in to the check out ! The staff was friendly and made us feel very welcomed. Security was evident in the lobby (professional) … the room was extremely clean and the beds were very comfortable. Buffet breakfast was plentiful and good. Location was very good for us … restaurants in the area (with security) … easy walk to the sights of interest. Would stay here again.