1)Sales & marketing - Amira n colleague handled my booking/enquiries-Professional and good response. 2) Great amenities/package - Beautiful big swimming pool, jacuzzi/ steam bath /sauna, mini movie theater yet comfortable seating and good surround sound and most importantly luxurious, clean and comfortable Deluxe room (just above the main building where all amenities/restaurant are downstairs).. Also impressed with the Resort's Grand entrance, deco in room and walkway decorated in European design and beautiful art pieces. In our package, we experienced : A)Durian tasting in arranged transport - Booking directly with resort earned us 2 sumptuous platters of durian for 2 rooms (D88, XO, Musang King) + 2pcs durian + coconut. They were caring to change coconut with lemongrass drink for my folks. B)Yoga - Did a good yoga/stretching session by the pool with Yoga instructor- Nizam. Sound of water, with light breeze n peaceful ambiance, perfect spot for yoga... C) Speleotheraphy in Himalayan Salt room D) Bee tasting – Welcomed with coconut drink & rambutan. The bee in-charge person shared the bee’s habitation and tasting of fresh honey. Free 2 bottles of honey. E) Orchard excursion – The Orchard was huge with around 10-15 types of fruits/berries, almost at its fruit season where fruits were dangling on the trees. 3) Food –Menu was small however after tasting, we love the food! We decided to dine in for dinner. F&B/ Front desk – Alfredo was coordinating to get Chef’s menu for dinner (Malaysia Set/ Thai Set) and made booking for us. We had Thai set Dinner and had a satisfying and sumptuous dinner.. Yum….We admired the view of little parrot behind the glass wall during meal too (day time). Suggestion on area of improvement : 1) Add friendly features for old / young people/ wheelchair, eg : handrail & slop to swim pool instead of stairs, elevator to Deluxe room 2) Need more coordination on manpower arrangement – We missed the night safari walk due to PIC not available (in my package). Orchard excursion was supposed to be a morning trail walk at 7.30am, however person in charge was not available also. Front desk Yip and Housekeeping Hisham did a last min arrangement to bring us around the Orchard in car. Unable to experience the morning breeze and feel the fruits myself but able to see the whole orchard that leaves us with no regrets
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