Regent Beijing

Large room, very comfortable bed. Welcome fruit and a Nespresso machine are always nice. The Staff were all efficient and polite. Concierge was very helpful. Had dinner at Morton’s which was outstanding. The lobby bar also does great drinks for an international clientele. Well done!

I had a wonderful stay with my little one. The staff were very attentive from the moment we arrived and so patient when I had an issue checking in. My daughter also took part in a cake decorating class during our stay and she thoroughly enjoyed. The pool was quite large for hotels in Beijing, and the gym met needs. Yael on the front desk, Andy for in room dining, Paolo and the team at Dacappo restaurant made our stay comfortable down to the last detail. The breakfast had enough choice, and the in-room dining portions were generous. We will be recommending to friends, but will also come back again 😃

I think the up in Regent Hotel is only the service in two restaurants (Daccapo Italian Restaurant and Jinbao 99), we had a course dinner in Daccapo, and Hotpot set in Jinbao 99. The service and atmosphere in Daccapo were fine, and the taste of the foods was amazing, especially the buns and desserts,(but the so-called Boston lobster linguine with truffle was not worth it as added RMB $150). Also, the buffet breakfast was great in JinBao 99(the Hotpot set for dinner was just fair I think), all of the food was not bad, and the service was good, especially the supervisor Ms Doreen, who is friendly and talkative. Hopefully, they can keep it on. The downs are the rooms, and the services in reception, swimming pool and lobby. The room was quite outdated, and the most unacceptable and super crazy was you couldn't adjust the room temperature to below 24 Celsius, really hot and stuffy, and we couldn't sleep well all the nights we stayed, though opened up the windows(I never opened up the windows in a hotel until this time), but we didn't know where the heating comes from, still keeps warm and stuffy. Also, we called for one more chair, and they sent a chair which was quite filthy, with all the dust in it(you can see the pics). The service in lobby reception and the pool was poor, they had "bad face" all the time, no smiles, to be honest, the pool itself is not bad, but some people who use the pool which is not the hotel guest and no service in the pool and wellness area. Also, we talked to the lobby receptionist about the problems in the room, she said they would sort it out for us but finally they did nothing about it, obviously, she lied to us. When we checked out, I told the manager about this, she said all the hotels in Beijing are the same regarding the heating problem, but I want to tell her, it doesn't, at least Four Seasons doesn't. And the room is much better than the Regent Hotel. All in all, just fair, not the global 5-star standard, hopefully, they can rebuild or renew the rooms, and improve the services. Chinese from Google Translate: 我覺得麗晶飯店的亮點只有兩家餐廳的服務（達卡波義大利餐廳和金寶99），我們在達卡波吃了套餐，在金寶99吃了火鍋套餐。達卡波的服務和氛圍都還不錯，味道也不錯食物很棒，尤其是麵包和甜點，（但所謂的松露波士頓龍蝦扁麵條不值得，因為要加人民幣150元）。 另外，金寶99的自助早餐很棒（晚餐的火鍋套餐我覺得還算可以），所有的食物都不錯，服務也很好，特別是主管Doreen女士，很友好，很健談。 希望他們能夠繼續下去。 缺點是房間以及接待處、游泳池和大廳的服務。 房間相當陳舊，最不能接受和超級瘋狂的是房間溫度無法調節到24攝氏度以下，真的又熱又悶，我們住的每一晚都睡不好，儘管開著窗戶（我從來沒有在酒店裡打開過窗戶，直到這次），但我們不知道暖氣是從哪裡來的，仍然溫暖而悶熱。 另外，我們又要了一張椅子，他們送來了一張很髒的椅子，裡面滿是灰塵（你可以看照片）。 大廳接待和泳池的服務很差，一直“臭臉”，沒有笑容，說實話，泳池本身還不錯，但有些人使用泳池不是酒店客人，沒有泳池和健身區的服務。 另外，我們和大廳接待員討論了房間的問題，她說他們會幫我們解決，但最後他們什麼也沒做，顯然，她對我們撒了謊。 退房的時候，我跟經理說了這件事，她說北京所有飯店的暖氣問題都是一樣的，但我想告訴她，不是，至少四季不是。 而且房間比麗晶酒店好很多。 總而言之，只是公平，不是全球五星級標準，希望他們能夠重建或更新房間，並改善服務。

服務態度非常好，入住時給了能看十字路口的房間，視野很好，遇上了今年第一場雪。酒店的地點也很好，能走路去故宮。酒店樓下就是燈市口地鐵站C口，太方便了。附近也有紫光園酸奶、稻香村、麥當勞等等。退房時還給兩個寶貝準備了小禮物。

酒店地理位置很好，邊上就是地鐵站，出行方便。酒店服務很棒，一下車就有人幫忙開車門、拿行李，比較熱情。前台人員服務態度很好，王雨晴人美、耐心，點贊！房間居住比較舒適，還給升級了尊享房，下次來還住這。這次沒時間沒有吃到大名鼎鼎的下午茶很可惜，下次一定要打卡！

地理位置優越，旁邊就是王府井，出酒店右拐就是燈市口地鐵站，超近，游泳館很好，水温高，一點都不冷，水很乾凈，舉架高，服務人員素質也很高，房間設施有些陳舊，特別是地毯，能夠聞到歷史的味道，特別是牀頭櫃與床的間隙，味道較大，覺得該換了，本以為換個房間能好點，但都一樣，這股異味就是那麼的標準化，也不知道是清洗劑的還是地毯老化的味，實在説不好，前台服務人員笑笑，真的很貼心，耐心、細緻、專業，印象深刻！

從和酒店內部預訂部的崔女士溝通開始就享受到了酒店細緻貼心的服務，耐心解惑，細緻入微的提醒，幫忙預訂等等。入住酒店後從禮賓部的段先生到大堂酒廊的李經理，早餐時的黃女士和廚師、服務人員都令我感受到五星酒店的服務。精緻的下午茶、品種豐富味道極佳的早晨絕對物有所值。最關鍵的是酒店貼心細緻入微的服務絕對五星級水平。贊