アビー ハウス ホテル(Abbey House Hotel)

Had high hopes having stayed several years ago. However, my bathroom wasn’t very clean, mould, dirty shower and missing tiles. The shower was stuck on hot and it was scalding. My room, nice but woke up to find 7 ladybird bugs flying about. Dinner I had to send my food back as it was seriously over cooked, in general the food was very disappointing very much style over substance and taste. Breakfast was terrible, my food was stone cold as was my colleagues but least we received ours, the other person in our party received porridge instead of a cooked breakfast and service was so slow we had to leave for the meeting meaning so he went without. Check out was very slow as only one person on desk doing check out and taking phones calls. Won’t be returning, at £150 for one night more was expected.

Very friendly helpful staff in the bar, restaurant, reception and housekeeping. They made our stay very pleasant. Hotel was beautifully decorated and a joy to be there. Thank you…..Kate

Absolutely beautiful!! All done out for Xmas. Wonderful room, fantastic staff & what a breakfast. Highly recommended.

A wonderful character hotel with immaculate rooms and beautiful grounds. Staff are so attentive and the bar restaurant is great place to spend an evening. Make sure you order breakfast and it is stunning!

Lovely modern rooms, very spacious and good bathroom facilities. Breakfast is nice, but if you didn’t want a full english there isn’t much choice in the buffet section. Only complaint is that the hotel hosts events (weddings etc) and don’t tell you there will be an event on with loud music until you have paid for a non refundable room!! We stayed last night, checked in and was told our room was right above the wedding reception, loud music till midnight, we may as well have been in the party we could hear everything word for word. Would definitely recommend ringing the hotel before you book to check there isn’t an event on the night you’re staying, if there is don’t expect much sleep till after midnight!

I stayed at the abbey house many times in the past, but this particular visit was awful. The staff were incredibly rude, I was left, feeling humiliated. I will not ever stayed in this hotel again. Staff need to be trained in customer service, they certainly do not need to be trained and how they become aggressive with customers, and how they like to humiliate customers repeatedly within a public eating area. There is very little understanding from the members of staff and they try and justify their exceptionally poor attitudes. As I say, there are many hotels in this area and I will now be trying the different hotels as I’m sure the customer service will be much better than this ‘four-star’ hotel. It is such a shame, because I have had some very good experiences on different days within this hotel, but it appears that the staff have changed and not for the better.

Had a great time. Lovely suite. Daughter loved the tv in the bed

I was a bridesmaid here for my friends wedding on the 20/8/23, staff were so lovely, the venue was beautiful & the food was amazing, over all a lovely experience, thankyou.

The property was beautiful and staff was friendly and accommodating. I would definitely be back there next time we visit the Lakes.