We booked 3 nights in the Semarandana. Due on the rate and the hotel images, we did not expect too much - but based on the reviews we expected at least a small, nice and decent hotel off the main road in Sanur. From the very beginning it was a completely disappointing experience. The receptionist requested a 3% extra charge for card payments. We refused to pay this as it is simply illegal in Indonesia to a surcharge for CC payments as well as not in accordance with *********** hotel owner agreements. This regulation was introduced by the Indonesian National Bank already many years ago, but unfortunately a few store and hotel owners are still on the fraudulent side. We ended up paying the surcharge as the hotel otherwise requested cash payment suggesting the next ATM.... (it's not about the money - the 3% was a very small amount, but it's just against the law and not fair to legally operated businesses). The room itself was superficially clean and the air conditioning worked - but that was the only positive. Everything else hasn´t seen any maintenance since years. The mattress was completely worn out and in desperate need of replacement. The wooden bed creaked with every movement. In the end, we both woke up with massive back pain after the first night. The sofa in the room was in a similar condition - completely sagging. The bathroom facilities were very poor. There was only one medium sized towel per person and what was described as "toiletries" turned out to be a bar of soap. Yes, there was a flat-screen TV, but it was the smallest size available. Conclusion: everything in the equipment list was available, but in each case in the minimal version and only recognizable with a lot of imagination. Contrary to the pictures, the pool is super small and instead of the staff clearing it of leaves, they hang around looking at their smartphones. We decided to leave this awful place early morning and finally had 2 more wonderful days in another hotel in Sanur.
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