ラマダ バイ ウィンダム アルピーナ(Ramada Alpena)

My stay was excellent and I didn't have any problems with anything as I have family in Alpena and they helped me out getting around the town

When we got our electronic card, we had to return to the office bc our keys wouldn't let us in! Same with our room key, only 1 of the 2 keys would let us in! I think its time to upgrade your system. The comp. bar of soap was no bigger than my Thump, "Cheap" and there was only 1. I went out an bought my own. I should get reimbursed! Price, location made it a good deal for us. We enjoyed our stay but next time i'm looking at other options.

Staff were nice. The place has been here for a number of years and so it is getting a little long in the tooth. Our visit was quiet this time and we enjoyed it. The room had everything that we needed. The breakfast was better than we expected.

If you like a pop tart for breakfast on a Monday or Tuesday - then this place is for you. If don’t want to unwind with a drink or food in the advertised restaurant, you’re in luck. Bar was closed.

I was lured in with the promise of free breakfast, and was created with a “no hot breakfast” sign in the morning…

Good staff on arrival. Room was nice and clean, the only issue being the bed was very soft and you sank into the center too much for our comfort. Pool was clean and nice. Was never able to connect my computer to wifi, it would connect but never got to user name and password screen. Biggest issue was the breakfast that morning consisted of a sign stating there was no breakfast. Complained to front staff asking for a partial refund, but was told no one there could authorize it, so i complained on website.

Had bed bugs and mold- when I found out was still charged one night stay bc I didn’t cancel In time bc I didn’t know they had bed bugs- refused to refund- Would not recommend

Room was not ready even though we were 2 hours beyond check in time. Complained to manager for compensation and she just walked away… no apology.. nothing. Bar restaurant was not open as stated in ads. We feel some compensation should have occurred. Very disappointed.

Overall the motel was fine although old. It appeared that they had started to update some areas but in our room the sofa fabric was totally worn through on the arms and other areas down to the filling. the room had no carpet but only tile flooring in the main bedroom area. While I assume that was easier to keep clean, the bed was raised above the floor and it was dirty and dusty under the bed. The bathroom supplies were not complete for even two people to stay. We were short on towels and bars of soap. We able easily to get more soap and just made do with a shortage of a hand towel. The staff was very friendly and helpful. The breakfast was very good and complete. The motel was convenient for our travels and was acceptable for a one night stay.