ホーム 2 スイーツ バイ ヒルトン アルバカーキ / ダウンタウン - ユニバーシティ(Home 2 Suites by Hilton Albuquerque / Downtown - University)

安全，有保安巡邏

I was advised to do the contactless checkin then had to call Hilton to get my booking added to the app. Then I checked in via app and got assigned room 600 and said I was all set. Arrived to find out I had to see the front desk, who told me the contactless checkin doesn’t work. Then got assigned a different room 612, the room’s AC doesn’t work and no other rooms were available. I was also told no maintenance on-site and front desk had no idea how to fix it. It’s 78 degrees and stuffy, but too late to try and repack our car and find another hotel. I have the distinct feeling they knew about this issue with the room and gave my original room away to someone else.

For a Hilton related property, very disappointing. For starters they shut off water on the first night without any notice or announcement. I found this out when I was trying to brush teeth to go to sleep. When I called in they said yes we had scheduled maintenance and it'll be off for another 3 hours. And I asked him why don't you tell me this when I checked in 2 hours ago... Once everything was working the room itself was good but bathroom shower water basically drips. Terrible pressure and not fun if you like to take a shower.... On top of that your shampoo and soap comes out of little wall mounted dispenser that's falling apart so you have to hold it together with your other hand so that it doesn't fall apart when you try to dispense it.... Felt like I'm in the motel....

Moved from a different hotel in the city. This one was wonderful, clean, and inviting. The bed was comfortable. Gave me the space to work and study. I only wish I could have taken advantage of other amenities.

Our bed was right next to the air conditioner. It was hard to sleep. It was like sleeping next to a car with no muffler. So I moved to the pull out sofa bed and that was god awful miserable. All of the water fixtures have hot and cold backward. The shower leaks water all over the bathroom. Room 408 sucks.

Room was extremely noisy with the fan right next to the bed and in the hottest area of the room. Kids making a lot of noise in hallway and breakfast food was almost empty when we came down at 9.

Hotel was very new and nice. Good service. Nice breakfast. Overall was not impressed with the area, but the hotel was nice.

Big enough for me to feel comfortable. Good for families ~ has everything.

Great stay at this hotel. Nice and clean and amazing breakfast!