I had booked a "triple room" with two separate rooms, one with a king bed and one room wirh a couch/ full bed and a balcony, which when booked was higher in price than their standard room. When I got to the hotel I was given a very small, dated room with two beds in the same room and no balcony but a window looking into the back of another building. I made an inquiry as to why i didnt get what I booked and was told thats all there is and its the same price as its a standard. When I explained about the other room and bed I was told that the policy is either or and II explained it says one king bed "and" another bed not or. I was then told all the rooms are the same as I got. Upon checking out, the room next door was getting cleaned with the door wide open and behold ! Two rooms, one with a king bed and one room with a couch/second bed and a balcony. Amazing !
I will not recommend this hotel to anyone and tell them exactly what what happened wirh the convenient switch and lie.
自動翻訳