Jinmao Hotel Xi'an Donwtown

這是在攜程訂的最差的一次房間 首先説一下前台（對於服務業來説 前台就是門臉）前台服務員態度非常惡劣 全程無笑容 像我欠了酒店很多錢一樣 （特別是薛瑩瑩和姓凌的）其次在攜程訂的入住時間為10點 但是到了酒店後被告知不可能有這樣時間 那麼我想問 用攜程的意義是什麼呢 然後就是早餐 什麼都沒有 還以為結束了呢 一看時間8點 問了服務員 被告知就這些了 將就着吃吧 真的無語 看樣子這幾年的疫情這些復甦的產業都要搶錢了

500塊錢一晚的酒店，跟我説空調開不了 離譜嗎？？？？外面人都穿短袖了，我要求退一半房費，不肯。已打12325投訴

我入住這麼多酒店很少差評，這次實在該認真評價一次。入住前就因為擔心帶着長者小孩會不會臨街等問題，因為看酒店總體評價還挺高也在什麼榜單上，預訂了，並特意備註了一句：“帶長者和小孩麻煩安排安靜一點的房間，樓層高一點，謝謝”。然後入住的時候兩個前台小妹板着個臉也沒什麼笑容，跟我説衹有3樓2間房，我説高一點樓層沒有嗎？答沒有。我問臨街嗎？模糊回答都面對居民區，還好。入住以後，發現我們不衹是最低的入住樓層，完全臨街，面對的是一晚上空前級別的噪音，因為這是碑林區的鬧市區，一晚上都有人燒烤喝酒狂歡。忍了2個晚上，我家2個本來睡眠不好的長者幾乎沒怎麼睡着。這是此次西安之行唯一的敗筆。或許我買的是最便宜的房型（400+），雖然個人認為這也不是非常便宜，算正常價格吧），酒店説實話硬件設施、服務都很一般，也不知道火的原因是什麼。以上以我個人實際觀感評論，奉勸對噪音敏感的家人們慎重。我是不會再來該酒店第二次。

Modern room with two downsides: quite loud as windows don’t close perfectly and toilet only separated from bed by curtain

Had a wonderful stay here -Everything was perfect. The location especially convenient and walking distance to several attractions. For the Muslim traveller you will find a Muslim Restaurant right across from the hotel which opens about lunch time - and if you want more variety the Muslim district is a 10!mins walk away. The hotel does not serve halal food so you may get bored with eating boiled eggs, salad, fresh fruits and cereals if you are here for several days My suggestion is for you to pack some halal food stuff to add variety: tuna salad, luncheon meat etc. Also convenient is the travel agent in the hotel premises. The fact that they can communicate in English is a huge plus. Love the staff - all very helpful and courteous Would definitely come again!

Lovely hotel conveniently located in the city. Scenic rooftop bar although it was closed during the winter. Cute robot waiter to send fruits. Carol was really helpful and friendly. Thank you!

After staying at this hotel myself I booked a trip for my parents. We had amazing service and my parents had the best time. Thank you to their on-site agents who helped me book many affordable experiences for them in English. Thank you!

Perfect location in the middle of the city center; very close to the drum tower, bell tower and Muslim quarter. Very nice personnel who will help you with any question you may have. Interesting detail, a robot will escort you to your room when you check in.

Nice hotel, location is superb, very convenient to 回民街，lots local shops and restaurants around the hotel