Sheraton Xi‘an Hotel

來之前看了好多五星酒店的評價，選了一個去全國各地都會入住的喜來登酒店，真是踩雷！各種不推薦！當晚入住已經凌晨三點了，酒店大堂門口沒有服務員指引入住，自己找停車場，行李自己提，前台辦理入住的服務員更是讓人震驚，連個你好都沒有，最起碼的禮貌呢，辦好入住，需要填寫手機號簽名，服務員一句話沒有，直接扔到枱子上兩張單子，也不説話，辦完入住，房卡又扔到枱子上，也不説哪裡上樓，房間在幾樓。全城“安靜”式服務，全靠自己領會，進入房間更驚訝，房間竟然有沒打掃的安全套！這個喜來登酒店真是絕了！從來沒有的體驗！我從來不在攜程評價，這是第一次！這個喜來登酒店不會再來第二次！入住需謹慎！

這麼多很差，設備太舊了，跟90年代一樣，一股子老傢俱味，最不能忍受的是下圖片中空天出風口，吹的我第二天頭疼欲裂，關了熱，開了直吹頭，六七百的不如200分快捷酒店，大家避坑吧！

這次要給攜程大大的差評！完全是被圖片騙過來的，實際入住環境連快捷酒店的衞生都不如，走廊地壇是黑色發黴的，還有大家看照片，在房間發現了什麼？這樣的酒店你發那麼新的照片，攜程是最大的騙子，賺錢無底線！

酒店前台張倩小姐姐和大堂小哥哥的服務都很貼心，熱情。小哥哥很主動幫忙提行李，前台小姐姐很熱情回覆諮詢。早餐很符合國際化標準又有中國特色。能在西安吃到地道的法式早餐不簡單啊。第一次來西安，看到一個城市的希望。西安好樣的，喜來登也是好樣的。希望喜來登總部能在全世界每個城市加入素食的元素，相信所有舉辦大型國際會議的素食者都會選擇喜來登，感恩你們的熱情和友好。賓至如歸。

I couldn't recommend this hotel enough. A good location and the amenities were great, but what really made us happy were the staff. Cecilia, Oscar and Leo were so kind, welcoming and warm from our arrival to the departure, going above what would be expected to help us with a difficult journey back to Beijing. We will happily revisit and recommend the hotel to anyone, based on the staff alone, but in general the hotel was fabulous.

I couldn't recommend this hotel more. Leo and Oscar, the English speaking reception staff, met us with such warm welcome and couldn't do more to help us. From making some phonecalls when we needed translation help, to adding on an extra meal as a gift, they really did go above and beyond. Oscar and Leo and the staff really made this hotel stay special. In addition, the hotel food was lovely, the rooms clean and we'll equipped. A good place for site seeing too. It really has been wonderful. Thank you.

Amazing hotel, the best place I have stayed at in china. The swimming pool and gym was both very good. The buffet breakfast was excellent.

Booked last minute and couldn't get a room with a queen bed. while checking in I asked if there were any rooms that had a queen bed available. Cecelia from reception kindly upgraded us to a family room which was very spacious and comfortable. we just stayed one night so didn't experience all of the amenities but we were very satisfied with our stay. friendly staff, English speaking, which is always a bonus for us as foreigners and clean comfortable rooms. only about 4 km from the bell tower, city wall and Muslim quarter (about 10-15min by car due to traffic). I would confidently recommend the Sheraton to friends visiting Xi'an.

Hotel is located in the west of the city, 20mins drive from the Xian wall (with traffic). Reception desk is very helpful and friendly. Dinner buffet is a great mix of eastern and western cuisine. Swimming pool is super busy as it offer public swimming lessons, choose either early or late for a quiet swim.