ザ ブリッジ ホテル アンド スパ(The Bridge Hotel and Spa)

A perfectly pleasant stay at a clean and spacious property in a quiet setting. The receiption staff were extremely helpful upon my arrival at the property. They were very friendly and their instructions were very clear. The setting was also very nice with plenty of parking space. I didn't encounter any problems whatsoever during my stay.

Loved it lovely stay fab little place to meet in the middle of north east to north west great stay loved it

The hotel was in an ideal location for York, Harrogate and the start of the Dale's. In my opinion the food was not up to scratch for a 4Star Hotel, not very hot and veg were very watery. Staff were lovely.

Nice hotel that’s well placed close to the A1 and a good location for exploring the area.

Room in need of refresh, broken tile rusty radiator intermittent hot water. Breakfast Luke warm

Hotel looked lovely but the beds were really lumpy and the bottom sheet wasn't fitted and wasn't large enough to tuck under the mattress so came off when we were sleeping. The carvery was lovely in the evening. The breakfast was fairly standard buffet choice but I would have liked more choice of fresh fruit. Staff were friendly.

The hotel AND spa did not cater for limited mobility. An 85 and 91 year old had extreme difficulty climbing stairs to room and spa and no alternative or assistance was offered. However, other than that everything was good. All staff were lovely and evening meal and breakfast were good.

Arrived 16th July – Departed 20th July – 4 nights stay. 1st night:- There was a constant humming/vibration noise in our room, no. 15. At 22.30 hrs I went down to reception and complained. The person I spoke to said it had something to do with the boilers and that it would go off shortly. It didn’t go off until 23.30 hrs and came back on at 06.00 hrs the next day. Went down to reception and asked them to move us because of the noise. This they did without hesitation. 2nd night:- We were moved to room 20, far away from the original noise/vibration. However, after 22.00 hrs that night we periodically had a tapping / scrapping noise emanating from the water pipes running through our room. This noise started on and off 4 times through the night. 3rd & 4Th nights we were again disturbed by the same problem from the pipes. Did not have one good night’s sleep the whole stay. Also, the one light in the bathroom was so dim, that it wasn’t possible to shave properly and the extraction fan didn’t work either.

We have stayed at The Bridge several times and never been disappointed with the service, friendliness of all staff and the hotel itself. The only downside this time was the menu - not the food as this was up to the usual high standard, but the actual printed menu! The font was so small and barely contrasted with the background colour making it very difficult to read - especially in the low lighting of the restaurant. My husband is allergic to cheese so it is imperative that he is able to read the contents of the dishes on offer. However, the restaurant staff were very helpful in this matter and we enjoyed a lovely meal.