Best Western Visalia Hotel

A cockroach found in the room, switched room ASAP, it was late at night so I decided to stay, did not ask for compensation since I stayed, and will not book again!!!

Good stay

還不錯，早餐挺好的

Such a clean and nice hotel. The staff was very kind and friendly. The only big downside was how thin the walls are. We had a room where there was an adjoining door, we could hear EVERYTHING in the neighboring hotel room from people talking to the TV being on, it sounded so loud as if the TV was on in our room. This started at 6am and woke us up both days making it hard to rest. I would not stay here again purely based on how thin the walls are and the sound bleed was just awful. Such a bummer because everything else was lovely.

We were given a room that had a connecting door to the next room. There was no noise insulation between the rooms - the people in the next room had the TV on until 11 and continually laughed. Also, we could see the light on under the door. When the TV got shut off I could still here them snoring all night. Traffic noise from outside was loud also. There was no carpet in the room that might have helped with noise absorption. I would probably not stay here again unless no other choice. Not horrible but I did not sleep well.

Upon arrival property had no water . Sign on front door stated water had been disconnected to entire property due to pipe burst in a room . Front desk employee was rude and curt regarding the matter . I was told water would be available within 15 mins after checkin time . Water was not available for 2.5 hrs .

The room was missing a remote for the TV and hairdryer. I would have given a lower rating to this hotel, but the staff tried to compensate and fix one of the problems. They did not have a spare hairdryer and did not think to get one from a room that wasn't booked (the hotel was barely occupied). I will not return here.

Staff was amazing the lady attending the breakfast was wonderful great experience will definately return

We arrived at the hotel tired from a full day of working a conference. Our front desk receptionist, Kim, was so amazing! Just about the friendliness person we ever met at a hotel lobby, she upgraded us with my rewards, gave us snacks from the breakfast bar, and just took care of us above and beyond. We had hoped she would be there in the morning so we could enjoy her again, however, the morning ladies were equally wonderful! What a pleasant surprise - our stay was not only comfortable, room excellent, but the staff was the best I ever experienced - I would stay here again even above a high end hotel as they made us feel so at home.