ハイアット リージェンシー ビヤエルモサ(Hyatt Regency Villahermosa)

The property is well known, huge building, great food, professional, nice and well informed staff. I really like the shower and location. However, the rooms had a mildew smell, and the bed linens and towels, though some of them they are a good quality material, they were smelly- like sweat and unclean. I felt like one of the beds had bed bugs because I was itching. I finally slept on the cover and not on the bed sheet. The premises were not care for; garden, pool area, etc. The hotel has huge potential if only they used a better sanitizing system for the sheets and towels, work on the A/C to remove mildew smell and sanitize the rooms, update restaurant, repair and update patio, pool area, etc.

Property is okay and many people in the counter are great. Breakfast is terrible and expensive. Room Cleanning personnel do NOT leave towels or toiletries as is a way to recover tips when you call them for things that was to be there anyways! Very uncomfortable to be asking or answering the knocks in the door when you arrive your room at nd of the day.

It was important that we could bring our dog! Staff was also very friendly and welcoming!

Staff was very helpful during our short stay. Great food options within walking distance and very nice rooms. If you have to be in Villahermosa to drive to Palenque I recommend staying here. Great options and breakfast was great!

Only stayed one night, good location close to shopping mall and main streets. Has a small gym that came handy. Good restaurant. Overall nice, great attention and service.

Good service, clean, nice distribution of room

Breakfast way too expensive.

INSTALACIONES GRANDES GRANDES JARDINES. HERMOSA ALBERCA

When check-in there was too high humidity to stay due to cleaning