Holiday Inn Tuxtla Gutierrez

Fineeeeeeeee gooood

We have stayed at this hotel many times and we have always loved the food and the pool and the service. We stayed only 1 night for Father’s Day. The service was terrible- we could not get any attention from the wait staff. Sadly, the pool was filthy. We will not go back.

after i complained about kids running around upstairs for hours, They sent me to a room at the very end of the building, room 1145, Only 2 meters to the street and there is a bus stop, old bus stops and goes here with very loud engine noise, Starting from 5 am until 1am after midnight. I can sleep for only 4 hours a day. I didn't want to bother them at weekend because I think they may not have a lot of room available so i stayed here for two nights and ask them at Monday noon if I can have another room. Surprisingly, they told me they don't have any room available. It's not the busy season And it is Monday noon, a big wedding group People just checked out. I can see a lot of rooms empty. I don't believe them. I'm okay for the room is not perfect. But i am disappointed the way they deal with the problem. Problem exists everywhere I understand. The attittude and the way they try to solve the problem worth no more than one star.

Amazing as always. Hope to be back soon

It is to be a better place to stay. Towels old and dirty, no glasses in the room and no coffee maker

Overall a satisfactory stay without any frills. There is no fridge in the rooms which even far cheaper hotels provide in Tuxtla nor any noise isolation. I found a spider 🕷,very small and 2 ants crawling unimpressed over my bed but I evacuated them gently.I guess their maintenance isn’t existent and it shows. The housekeeper was yelling around at 8 am. Fortunately I was already awake. The building is really old with two huge buildings next to this one. The view was terrible although being platinum elite ihg. The safety box was dying the moment I tried to closed it,so they actually changed the whole thing instead of changing the batteries (we don’t have batteries) … There are hotels that should be torn and make space for an exciting parking lot. Would I return to this one? Definitely never.

ITS OK THE GIRLS IN FRONT DESK NOT PROFFESIONAL. PITY

I really like this hotel specially the pool but it’s always dirty. They don’t clean the pool at all.

EXCELENTE SERVICIO , TODO DE CALIDAD