I don't know that I'd rate this hotel a 5-star hotel by US standards, but it's definitely an elegant and comfortable 4-star hotel. I stayed here after New Year's to unwind and it was wonderful. Modern, beautiful , and well-appointed rooms. The lobby is gorgeous with high vaulted ceilings, marble tile floor and columns, and elegant decor. The room was spacious with a chaise lounge sofa and king bed. The bed was soft and the pillows varied in size and fill. The thermostat and Wi-Fi worked well. (Have the desk receptionist connect your phone to the main wifi, not the guest room wifi). The bathroom was a decent size and the tub deep enough to actually soak in. The towels were large, but a bit rough as fabric softener is not commonly used in Central America. I liked the toiletries. A large window overlooked the street below, the entrance to the upscale Multiplaza Mall, and the city and hills in the background. There are 2 sets of pull curtains - sheer, and heavy drapes that sufficiently darken the room. The flat screen TV had some channels in English and HBO. The carpeting in the hall and room (which could use a shampoo) kept the hotel pretty quiet. I could hear a TV sometimes, but that's about it. The maids chatted and called to each other quite a bit in the mornings. I did not eat at the restaurant or market café, but I did order room service a few times. While the menu was limited, the service was prompt, the food was good, and the bill was quite reasonable. I had drinks at the pool bar and enjoyed the upbeat music and ambience. All staff members were extremely polite and helpful. The room had a coffee station and a mini- fridge, though the fridge was not very cold and could not be adjusted. It would have been nice to have had a microwave. Be sure to use the DO NOT DISTURB sign if you intend to sleep in. Otherwise, the diligent maids will enter your room a few times in the morning. My keys kept getting demagnetized, but that's not a big deal with a 24hr desk. Just a minor annoyance. I thought it was a tad pricey. I'm sure it was more expensive because it was right after New Year's and last-minute, but breakfast was not included, which is odd because I usually have that perk as a frequent traveler. When I extended my stay an extra day, they quoted me almost $300 for a Monday night, and I could hear the record scratch. Say what?? Then she quickly backtracked and asked, "Is it only one person?" And then quoted me $150 with breakfast included. Hmm. But everything was on the up and up, including the room bill and room service bill. The hotel taxi to the airport 20 min away (without traffic) is $15, but I paid it because there weren't any Ubers available at 5am and the hotel taxi was on site. (An Uber would've cost about $8). Despite the mall across the street, this area was quiet and safe. However, it's not located near any tourist sites. The museums, churches, and historic sites are downtown,
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