コートヤード バイ マリオット(Courtyard Springfield Downtown)

Easy check in. Staff very friendly, and helpful. Unfortunately, booking site information is not up to date, as I specifically booked based on bar, and restaurant as I drove in 12 hours. Both closed, told by staff because it was Sunday. Not enough business to warrant. If I would have known ahead of time I would have booked in Urbana , which would have been more convenient to my visit.

My family and I booked adjoining rooms months in advance. When my son and his wife arrived, they were told the room was not ready yet since it was an adjoining room (it was about an hour before check in time). We then left to get lunch and came back to check in. At that point we were told there were no adjoining rooms available. When the two of us made a surprised look on our faces, the clerk, Judy Snell, looked at us and said “I don’t know what you want me to do, someone needed the room last night, and so we gave it to them!” Even though just an hour earlier she stated that the room was being cleaned. She then proceeded with maybe you should have booked the room for two nights if you wanted adjoining rooms! Not once did she apologize to us. She was rude and very unprofessional. We had booked the adjoining rooms because my husband and I were going to be babysitting the two small children while they were at a wedding. My daughter in law even called the hotel over a month ago to make sure that our reservation with the two adjoining rooms was confirmed! At that time she was told everything was good. It was bad enough that the reservation was not right, but when Judy started with her rude attitude and comments that really did it for me. I have never experienced a situation like this before. The hotel was very clean, and comfortablle. The cleaning staff were very friendly! But that first impression at the front desk really left a bad taste in my mouth.

The restaurant staff was very friendly and I had an overall good experience. Had to order food delivery on a Sunday evening, though. Nothing other than a coffee shop downtown was open within walking distance. The girls in the coffee shop were pleasant too.

Had a very good stay in downtown Springfield. A comfortable bed, friendly staff, and clean accommodations.

Walls are a bit thin. I think breakfast should be included for the price. But a clean, well kept downtown location hotel.

The staff went above and beyond to accommodate me. Everyone was exceptionally helpful and friendly.

A pleasant surprise. The area surrounding the hotel is being redeveloped. Nice shops and dining. Saturday morning farmer's market. Hotel staff excellent

Not very friendly staff. Manager was to busy with her own event that she held there for her daughters graduation. Lots of distraction .... then we were charged fees that we were not aware of like a conference fee. We never even walked through the conference because the manager was having her own event. We will never go there again and it tarnished our visits to future Marriott.

It was a wonderful stay, and the neighborhood around offered great cappuccinos wish there were assigned parking for guests, as it was hard to park with meetings going on, but otherwise thumbs up all the way