SureStay Plus Hotel by Best Western Southern Pines Pinehurst

Very friendly staff. Rooms are in good condition. It’s definitely worth the money on here.

Not as clean as I would expect a 4 stat hotel to have but other than that ok. Shower was not clean and floors were not swept.

This property was not well cleaned the toilet kept running staff not very friendly bed was intolerable could not sleep left at 3:00am with no sleep!!!

My husband and I have stayed here for the last four years for Christmas and other holidays when visiting my brother and sister-in-law. I am not sure what has happened within the last year, but the facility has gone really down hill and it was very disappointing when we got into our room. The door looked like it had been kicked in repeatedly by someone and our security latch was broke. We didn’t even have one. The shower look like it hadn’t been cleaned and there was other hairs all over the shower all over the floor. The sheets were stained and the towels were stained. Their continental breakfast use to consist of Jimmy Dean sandwiches, bagels, boiled eggs and a variety of yogurt. This past weekend it was cereal, waffles and poppy seed muffins. So of course this was very disappointing from previous stays. Not to mention all the outside trash cans were overflowing and there was so much trash in the parking lots. It may be time to find a new hotel next trip.

For the price, this hotel was great. I had a double, double bed room. It was comfortable, clean and very quiet. I will definitely stay at this hotel in the future.

Furniture could use an upgrade. Had to walk a mile to get ice. Bathroom should have an exhaust fan. Coffee pot didn't work. The TV WAS GREAT!

There were cockroaches in our room. This is a "deal breaker" for us. We will not recommend nor go back.

First of all, the room they gave us had a chair with fabric and it was filthy! I called front desk and a property worker came and took it out. That should have been my que to just leave! But since I came with my 2 little kids and husband from California to visit in-laws, we just stayed! Well at 1:45am, I got bit up by bedbugs! We checked the beds prior but not see anything! My husband even checked! I called front desk at that time and they just moved us. They didn’t offer to come and help especially since I have a 9 year old and an almost 2 year old! They didn’t seem to care. How sad! I will NEVER STAY HERE AGAIN! I would rather sleep in a sleeping bag on the sidewalk than go back to that trash hole.

There was no there was no towels or toilet paper in our room big cigarette burn in middle of top comforter. Pool was GREEN AND FURNITURE WAS BROKEN. AND THERE WAS ONLY PEA WARM WATER (NO HOT WATER)